-67
NPS
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Nortek
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About Nortek's Brand
Nortek, Inc. engages in the manufacture and sale of residential and commercial building products primarily in the United States, Canada,
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
Nortek NPS
Nortek's Net Promoter Score (NPS) is a -67 with 0% Promoters, 33% Passives, and 67% Detractors. Net Promoter Score tracks whether Nortek's customers would recommend using the product based on a scale of -100 to 100.
Nortek Overall NPS
| 0% | Promoters |
|---|---|
| 33% | Passives |
| 67% | Detractors |
Nortek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
May 2025 -66 | May 2025 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nortek Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nortek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nortek Product Quality
4/5
Nortek has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortek's overall Product Quality score rated by its users and customers.
Nortek Product Information
Nortek’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.nortek-inc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Real Estate
Construction
Nortek Pricing
Nortek ROI & Value For Money
4/5
Nortek has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortek's overall ROI score rated by its users and customers.
Nortek Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nortek Customer Service
3.5/5
Nortek has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nortek's overall Customer Service score rated by its users and customers.
About Nortek's Customer Service
Address
50 Kennedy Plaza, Providence, RI
Website
http://www.nortek-inc.com
Phone Number
4137378149
Nortek as an Employer
2.5/5
Nortek has a 2.5/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Nortek scored a -67 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nortek would recommend the brand to a friend. ENPS measures how likely Nortek employees would recommend working at Nortek to a friend.
Net Promoter Score
-67
NPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 20% | Promoters |
|---|---|
| 0% | Passive |
| 80% | Detractors |
