0
NPS
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North Plains
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About North Plains' Brand
North Plains is the world leader in managing the digital assets and publishing processes that create the vast majority of digital and print.
Brand at a Glance
3.6/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
North Plains NPS
North Plains's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether North Plains's customers would recommend using the product based on a scale of -100 to 100.
North Plains Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
North Plains NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
North Plains Product Quality
3.6/5
North Plains has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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North Plains Product Information
North Plains serves markets in the United States, Europe, Japan, Middle-East and Africa, Canada, United Kingdom, and Germany. North Plains supports Web devices and offers products for medium and large sized businesses.
North Plains’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.northplains.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Languages Supported
English
French
German
Japanese
North Plains Pricing
North Plains ROI & Value For Money
4/5
North Plains has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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North Plains Pricing Plans
North Plains has a pricing structure that accommodates medium and large businesses.
Who Uses North Plains?
Medium Businesses
Large Enterprises
North Plains Customer Service
3.7/5
North Plains has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About North Plains's Customer Service
Address
310 Front Street West, Suite 600, Toronto, KS M5V 3B5 Canada
Website
http://www.northplains.com
Phone Number
(888)238-7688
Consumer vs. Employees
North Plains scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of North Plains would recommend the brand to a friend. ENPS measures how likely North Plains employees would recommend working at North Plains to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
