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NPS
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North Shore LIJ Health System
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About North Shore LIJ Health System's Brand
North Shore-LIJ Health System provides services and support to guide people through the changing world of healthcare.
Brand at a Glance
73%
Customer Loyalty
2.3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
North Shore LIJ Health System NPS
North Shore LIJ Health System's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether North Shore LIJ Health System's customers would recommend using the product based on a scale of -100 to 100.
North Shore LIJ Health System Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
North Shore LIJ Health System NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
May 2021 -100 | May 2021 | -100 |
Mar 2022 -33 | Mar 2022 | -33 |
Dec 2022 -25 | Dec 2022 | -25 |
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
North Shore LIJ Health System NPS by Gender
North Shore LIJ Health System's NPS was rated 34 by Female customers on Comparably.
Female
34
North Shore LIJ Health System's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
North Shore LIJ Health System's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
North Shore LIJ Health System Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of North Shore LIJ Health System users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
North Shore LIJ Health System Customer Loyalty Score by Gender
North Shore LIJ Health System's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
North Shore LIJ Health System Product Quality
2.3/5
North Shore LIJ Health System has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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North Shore LIJ Health System Product Information
North Shore LIJ Health System’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://northshorelij.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Education
Healthcare
Quick Insights into North Shore LIJ Health System Product Quality
North Shore LIJ Health System's Product Quality score was rated highest by Female customers.
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Ranked North Shore LIJ Health System Product Quality the Highest
North Shore LIJ Health System Product Quality Score by Gender
North Shore LIJ Health System's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of North Shore LIJ Health System.
Female
2/5
Male
N/A
North Shore LIJ Health System Pricing
North Shore LIJ Health System ROI & Value For Money
2.8/5
North Shore LIJ Health System has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into North Shore LIJ Health System ROI
North Shore LIJ Health System's ROI score was rated highest by Female customers.
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Ranked North Shore LIJ Health System ROI the Highest
North Shore LIJ Health System ROI Score by Gender
North Shore LIJ Health System's ROI score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
North Shore LIJ Health System Customer Satisfaction (CSAT)
North Shore LIJ Health System Customer Satisfaction (CSAT) Score
100 / 100
North Shore LIJ Health System has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
North Shore LIJ Health System Customer Service
2.8/5
North Shore LIJ Health System has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About North Shore LIJ Health System's Customer Service
Address
Great Neck, NY
Website
http://northshorelij.com
Phone Number
1(516) 465-2600
Quick Insights into North Shore LIJ Health System Customer Service
North Shore LIJ Health System's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked North Shore LIJ Health System's Customer Service score.
Ranked North Shore LIJ Health System Customer Service the Highest
North Shore LIJ Health System Customer Service Score by Gender
North Shore LIJ Health System's Customer Service score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of North Shore LIJ Health System.
Female
3.1/5
Male
N/A
North Shore LIJ Health System as an Employer
3.9/5
North Shore LIJ Health System has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
CEO of North Shore LIJ Health System
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
North Shore LIJ Health System scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of North Shore LIJ Health System would recommend the brand to a friend. ENPS measures how likely North Shore LIJ Health System employees would recommend working at North Shore LIJ Health System to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
