-34
NPS
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Northeastern University - Facilities
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About Northeastern University - Facilities' Brand
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Northeastern University - Facilities NPS
Northeastern University - Facilities 's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Northeastern University - Facilities 's customers would recommend using the product based on a scale of -100 to 100.
Northeastern University - Facilities Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Northeastern University - Facilities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Jun 2024 0 | Jun 2024 | 0 |
Oct 2024 -33 | Oct 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northeastern University - Facilities Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Northeastern University - Facilities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northeastern University - Facilities Product Quality
2.6/5
Northeastern University - Facilities has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Northeastern University - Facilities' overall Product Quality score rated by its users and customers.
Northeastern University - Facilities Product Information
Northeastern University - Facilities ’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Northeastern University - Facilities Pricing
Northeastern University - Facilities ROI & Value For Money
2.6/5
Northeastern University - Facilities has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Northeastern University - Facilities Customer Satisfaction (CSAT)
Northeastern University - Facilities Customer Satisfaction (CSAT) Score
33 / 100
Northeastern University - Facilities has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northeastern University - Facilities Customer Service
2.6/5
Northeastern University - Facilities has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Northeastern University - Facilities' overall Customer Service score rated by its users and customers.
About Northeastern University - Facilities 's Customer Service
Website
https://its.northeastern.edu/
Northeastern University - Facilities as an Employer
Consumer vs. Employees
Northeastern University - Facilities scored a -34 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Northeastern University - Facilities would recommend the brand to a friend. ENPS measures how likely Northeastern University - Facilities employees would recommend working at Northeastern University - Facilities to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
