-100
NPS
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Northern Powergrid Holdings Company
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About Northern Powergrid Holdings Company's Brand
Provider of electricity distribution and oil and gas exploration services based in Newcastle upon Tyne, England. The company's electricity distribution network of more than 63,000 substations, 59,000 miles of overhead power lines and underground cables spanning some 10,000 square miles, enable 3.9 million homes and businesses across urban and rural English communities in the North East, Yorkshire and northern Lincolnshire to receive safe and reliable electricity.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Northern Powergrid Holdings Company NPS
Northern Powergrid Holdings Company's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Northern Powergrid Holdings Company's customers would recommend using the product based on a scale of -100 to 100.
Northern Powergrid Holdings Company Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Northern Powergrid Holdings Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northern Powergrid Holdings Company Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Northern Powergrid Holdings Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northern Powergrid Holdings Company Product Quality
1.5/5
Northern Powergrid Holdings Company has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Northern Powergrid Holdings Company Product Information
Northern Powergrid Holdings Company’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.northernpowergrid.com
- Company Size
- 1,001-5,000 Employees
Northern Powergrid Holdings Company Pricing
Northern Powergrid Holdings Company ROI & Value For Money
1.5/5
Northern Powergrid Holdings Company has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Northern Powergrid Holdings Company Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northern Powergrid Holdings Company Customer Service
1.5/5
Northern Powergrid Holdings Company has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Northern Powergrid Holdings Company's Customer Service
Address
Lloyds Court, Newcastle upon Tyne, NE1 6AF Bahamas
Website
www.northernpowergrid.com
Phone Number
6
