30
NPS
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Northpass
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About Northpass' Brand
A learning platform built for the entire enterprise
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4/5
Customer Service
Northpass NPS
Northpass's Net Promoter Score (NPS) is a 30 with 60% Promoters, 10% Passives, and 30% Detractors. Net Promoter Score tracks whether Northpass's customers would recommend using the product based on a scale of -100 to 100.
Northpass Overall NPS
| 60% | Promoters |
|---|---|
| 10% | Passives |
| 30% | Detractors |
Northpass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 30 | Aug 2020 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northpass Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Northpass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northpass Product Quality
4.2/5
Northpass has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Northpass' overall Product Quality score rated by its users and customers.
Northpass Product Information
Northpass serves markets in the United States, Australia, Canada, and United Kingdom. Northpass supports Web devices and offers products for small and medium sized businesses.
Northpass’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.northpass.com/
- Company Size
- 11-50 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
French
Spanish
Swedish
Product Type
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Northpass Pricing
Northpass ROI & Value For Money
4.1/5
Northpass has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Northpass' overall ROI score rated by its users and customers.
Northpass Pricing Plans
Northpass has a pricing structure that accommodates small and medium businesses. Starting from $200/month, Northpass uses a subscription model and offers the following: Choose a plan that suits your current needs and then purchase extra users or upgrade to higher plans as your training initiatives expand..
Who Uses Northpass?
Small Businesses
Medium Businesses
Northpass Customer Service
4/5
Northpass has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Northpass' overall Customer Service score rated by its users and customers.
About Northpass's Customer Service
Address
6 Upper Pond Road, Parsippany, NJ 07054
Website
http://www.northpass.com/
Phone Number
+1 (844) 882-4651
Northpass's Social Links
Northpass as an Employer
4.6/5
Northpass has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Northpass scored a 30 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Northpass would recommend the brand to a friend. ENPS measures how likely Northpass employees would recommend working at Northpass to a friend.
Net Promoter Score
30
NPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 60% | Promoters |
|---|---|
| 40% | Passive |
| 0% | Detractors |
