-9
NPS
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Northside Hospital
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About Northside Hospital's Brand
State-of-the-art healthcare facilities with skilled, caring professionals dedicated to the health and wellness of the communities they serve.
Brand at a Glance
75%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Northside Hospital NPS
Northside Hospital's Net Promoter Score (NPS) is a -9 with 43% Promoters, 5% Passives, and 52% Detractors. Net Promoter Score tracks whether Northside Hospital's customers would recommend using the product based on a scale of -100 to 100.
Northside Hospital Overall NPS
| 43% | Promoters |
|---|---|
| 5% | Passives |
| 52% | Detractors |
Northside Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -11 | Dec 2024 | -11 |
Jan 2025 -13 | Jan 2025 | -13 |
Feb 2025 -13 | Feb 2025 | -13 |
Mar 2025 -13 | Mar 2025 | -13 |
Apr 2025 -14 | Apr 2025 | -14 |
Jul 2025 -12 | Jul 2025 | -12 |
Aug 2025 -12 | Aug 2025 | -12 |
Jan 2026 -12 | Jan 2026 | -12 |
Apr 2026 -12 | Apr 2026 | -12 |
May 2026 -14 | May 2026 | -14 |
Jul 2026 -14 | Jul 2026 | -14 |
Aug 2026 -9 | Aug 2026 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northside Hospital NPS by Gender
Female customers rated Northside Hospital's NPS 27 points higher than Male customers.
Male
-25
Northside Hospital's NPS was rated -25 by Male customers on Comparably.
34%
Promoters
7%
Passives
59%
Detractors
Female
2
Northside Hospital's NPS was rated 2 by Female customers on Comparably.
48%
Promoters
6%
Passives
46%
Detractors
Northside Hospital NPS by Ethnicity
Northside Hospital's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -4 | Caucasian | -4 |
Hispanic or Latino 66 | Hispanic or Latino | 66 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -75 | Other | -75 |
Northside Hospital NPS by Age
Northside Hospital's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Northside Hospital NPS by Usage
Northside Hospital's NPS was rated the highest by customers who have used Northside Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years 5 | 1 to 2 Years | 5 |
2 to 5 Years -42 | 2 to 5 Years | -42 |
5 to 10 Years -36 | 5 to 10 Years | -36 |
Over 10 Years 18 | Over 10 Years | 18 |
Northside Hospital Customer Reviews
Out of the 24 Northside Hospital customer reviews 11 were positive and 13 were constructive. Northside Hospital customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Northside Hospital Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Northside Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northside Hospital Customer Loyalty Score by Gender
Female customers rated Northside Hospital's Customer Loyalty score 4% higher than Male customers.
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Male
75%
Yes
Female
79%
Yes
Northside Hospital Customer Loyalty Score by Ethnicity
Northside Hospital's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Northside Hospital.
78
out of 100
Caucasian
70
out of 100
Hispanic or Latino
90
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
48
out of 100
Other
Northside Hospital Customer Loyalty Score by Age
Northside Hospital's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Northside Hospital.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 100% | 26-30 | 100% |
31-35 85% | 31-35 | 85% |
36-40 80% | 36-40 | 80% |
41-45 70% | 41-45 | 70% |
46-50 87% | 46-50 | 87% |
51-55 76% | 51-55 | 76% |
56-60 73% | 56-60 | 73% |
61-65 46% | 61-65 | 46% |
66+ 75% | 66+ | 75% |
Northside Hospital Customer Loyalty Score by Usage
Northside Hospital's Customer Loyalty score was rated the highest by customers who have used Northside Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Northside Hospital Customer Loyalty Score by Industry
Northside Hospital's Customer Loyalty score was rated the highest by Real Estate industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Northside Hospital Product Quality
3/5
Northside Hospital has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Northside Hospital Product Information
Northside Hospital’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Northside Hospital's product the highest. Reviewers from the Hospitality industry rated Northside Hospital the lowest at 1.5.
- Website
- http://www.northside.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Northside Hospital Product Quality
Northside Hospital's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.
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Ranked Northside Hospital Product Quality the Highest
Ranked Northside Hospital Product Quality the Lowest
Northside Hospital Product Quality Score by Gender
Female customers rated Northside Hospital's Product Quality score 0.6 stars higher than Male customers.
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Male
2.8/5
Female
3.4/5
Northside Hospital Product Quality Score by Ethnicity
Northside Hospital's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Northside Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 2.5 | Other | 2.5 |
Northside Hospital Product Quality Score by Age
Northside Hospital's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Northside Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
26-30 5 | 26-30 | 5 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3 | 36-40 | 3 |
41-45 2.6 | 41-45 | 2.6 |
46-50 4.8 | 46-50 | 4.8 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.2 | 66+ | 2.2 |
Northside Hospital Product Quality Score by Usage
Northside Hospital's Product Quality score was rated the highest by customers who have used Northside Hospital's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Northside Hospital Product Quality Score by Industry
Northside Hospital's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Northside Hospital Pricing
Northside Hospital ROI & Value For Money
2.9/5
Northside Hospital has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Northside Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Real Estate industry think that they had the lowest ROI from Northside Hospital.
Quick Insights into Northside Hospital ROI
Northside Hospital's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.
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Ranked Northside Hospital ROI the Highest
Ranked Northside Hospital ROI the Lowest
Northside Hospital ROI Score by Gender
Female customers rated Northside Hospital's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Northside Hospital.
Male
2.5/5
Female
3.1/5
Northside Hospital ROI Score by Ethnicity
Northside Hospital's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Northside Hospital.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.1 | Other | 2.1 |
Northside Hospital ROI Score by Age
Northside Hospital's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Northside Hospital.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 5 | 26-30 | 5 |
31-35 3 | 31-35 | 3 |
36-40 2.6 | 36-40 | 2.6 |
41-45 2.8 | 41-45 | 2.8 |
46-50 4.7 | 46-50 | 4.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2 | 56-60 | 2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Northside Hospital ROI Score by Usage
Northside Hospital's ROI score was rated the highest by customers who have used Northside Hospital's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Northside Hospital ROI Score by Industry
Northside Hospital's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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Northside Hospital Customer Satisfaction (CSAT)
Northside Hospital Customer Satisfaction (CSAT) Score
51 / 100
Northside Hospital has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
11%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Northside Hospital Customer Satisfaction
Northside Hospital's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Hospitality industry.
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Ranked Northside Hospital Customer Satisfaction the Highest
Ranked Northside Hospital Customer Satisfaction the Lowest
Northside Hospital Customer Satisfaction Score by Gender
Female customers rated Northside Hospital's Customer Satisfaction score 12 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Northside Hospital.
48 / 100
MaleVery Satisfied | 39% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 39% |
60 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 3% | |
Very Dissatisfied | 28% |
Northside Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Northside Hospital's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
47%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Hispanic or Latino
Northside Hospital's Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.
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83 / 100
Very Satisfied
67%
Satisfied
16%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
CSAT according to African American/Black
Northside Hospital's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
CSAT according to Asian or Pacific Islander
Northside Hospital's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Northside Hospital.
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Northside Hospital's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Northside Hospital.
25 / 100
Very Satisfied
17%
Satisfied
8%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
25%
Very Dissatisfied
33%
Northside Hospital Customer Satisfaction Score by Age
Northside Hospital's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Northside Hospital.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 83% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 83% | |||||||||||||||
| 51-55 | 64% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 40% |
Northside Hospital Customer Satisfaction Score by Usage
Northside Hospital's Customer Satisfaction score was rated the highest by customers who have used Northside Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Northside Hospital Customer Satisfaction Score by Industry
Northside Hospital's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Northside Hospital Customer Satisfaction Score by Industry",
"text": "Northside Hospital's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Hospitality industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
"score": 64,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 64
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"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
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"groupId": 515,
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"score": 76,
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"stars": 0,
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"scoreClassName": "",
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{
"label": "Legal",
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]
}Northside Hospital Customer Service
3.1/5
Northside Hospital has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Northside Hospital's Customer Service
Address
1000 Johnson Ferry Road N.E., Atlanta, GA 30342
Website
http://www.northside.com
Phone Number
4043033820
Northside Hospital's Social Links
Quick Insights into Northside Hospital Customer Service
Northside Hospital's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Real Estate industry.
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Ranked Northside Hospital Customer Service the Highest
Ranked Northside Hospital Customer Service the Lowest
Northside Hospital Customer Service Score by Gender
Female customers rated Northside Hospital's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Northside Hospital.
Male
2.5/5
Female
3.3/5
Northside Hospital Customer Service Score by Ethnicity
Northside Hospital's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Northside Hospital.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 2.1 | Other | 2.1 |
Northside Hospital Customer Service Score by Age
Northside Hospital's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Northside Hospital.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 5 | 26-30 | 5 |
31-35 4 | 31-35 | 4 |
36-40 2.8 | 36-40 | 2.8 |
41-45 3 | 41-45 | 3 |
46-50 4.6 | 46-50 | 4.6 |
51-55 3.1 | 51-55 | 3.1 |
56-60 2.1 | 56-60 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Northside Hospital Customer Service Score by Usage
Northside Hospital's Customer Service score was rated the highest by customers who have used Northside Hospital's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Northside Hospital Customer Service Score by Industry
Northside Hospital's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Real Estate industry customers.
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Northside Hospital as an Employer
4.9/5
Northside Hospital has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Northside Hospital scored a -9 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Northside Hospital would recommend the brand to a friend. ENPS measures how likely Northside Hospital employees would recommend working at Northside Hospital to a friend.
Net Promoter Score
-9
NPS Score
| 43% | Promoters |
|---|---|
| 5% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 75% | Promoters |
|---|---|
| 16% | Passive |
| 9% | Detractors |
