-80
NPS
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NorthStar Home
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About NorthStar Home's Brand
Brand at a Glance
58%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NorthStar Home NPS
NorthStar Home's Net Promoter Score (NPS) is a -80 with 10% Promoters, 0% Passives, and 90% Detractors. Net Promoter Score tracks whether NorthStar Home's customers would recommend using the product based on a scale of -100 to 100.
NorthStar Home Overall NPS
| 10% | Promoters |
|---|---|
| 0% | Passives |
| 90% | Detractors |
NorthStar Home NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jan 2023 -100 | Jan 2023 | -100 |
Jul 2023 -71 | Jul 2023 | -71 |
Feb 2024 -77 | Feb 2024 | -77 |
Dec 2024 -80 | Dec 2024 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NorthStar Home NPS by Gender
Female customers rated NorthStar Home's NPS 40 points higher than Male customers.
Male
-100
NorthStar Home's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-60
NorthStar Home's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
NorthStar Home NPS by Ethnicity
NorthStar Home's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -66 | Caucasian | -66 |
Other -100 | Other | -100 |
NorthStar Home NPS by Age
NorthStar Home's NPS was rated -100 points by customers ages 56-60 and customers ages 61-65 on Comparably.
NorthStar Home NPS by Usage
NorthStar Home's NPS was rated -100 points by customers who have used NorthStar Home's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -100 | 2 to 5 Years | -100 |
NorthStar Home Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of NorthStar Home users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NorthStar Home Customer Loyalty Score by Gender
Female customers rated NorthStar Home's Customer Loyalty score 18% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NorthStar Home.
Male
46%
Yes
Female
64%
Yes
NorthStar Home Customer Loyalty Score by Ethnicity
NorthStar Home's Customer Loyalty score was rated 55% by both Caucasian and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NorthStar Home.
55
out of 100
Caucasian
55
out of 100
Other
NorthStar Home Customer Loyalty Score by Age
NorthStar Home's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NorthStar Home.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 10% | 61-65 | 10% |
NorthStar Home Customer Loyalty Score by Usage
NorthStar Home's Customer Loyalty score was rated 46% by customers who have used NorthStar Home's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NorthStar Home Product Quality
1.5/5
NorthStar Home has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NorthStar Home Product Information
NorthStar Home’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.northstarhome.com
- Company Size
- 201-500 Employees
Industry
Security and Investigations
Quick Insights into NorthStar Home Product Quality
NorthStar Home's Product Quality score was rated highest by customers who have used NorthStar Home's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked NorthStar Home Product Quality the Highest
Ranked NorthStar Home Product Quality the Lowest
NorthStar Home Product Quality Score by Gender
NorthStar Home's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NorthStar Home.
Male
1.5/5
Female
1.5/5
NorthStar Home Product Quality Score by Ethnicity
NorthStar Home's Product Quality score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NorthStar Home.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
NorthStar Home Product Quality Score by Age
NorthStar Home's Product Quality score was rated 1.5 stars by customers ages 56-60 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NorthStar Home.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
NorthStar Home Product Quality Score by Usage
NorthStar Home's Product Quality score was rated 1.5 stars by customers who have used NorthStar Home's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NorthStar Home Pricing
NorthStar Home ROI & Value For Money
1.5/5
NorthStar Home has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into NorthStar Home ROI
NorthStar Home's ROI score was rated highest by customers who have used NorthStar Home's products/services for 2 to 5 Years, and rated lowest by Other customers.
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Ranked NorthStar Home ROI the Highest
Ranked NorthStar Home ROI the Lowest
NorthStar Home ROI Score by Gender
NorthStar Home's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NorthStar Home.
Male
1.5/5
Female
1.5/5
NorthStar Home ROI Score by Ethnicity
NorthStar Home's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NorthStar Home.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
NorthStar Home ROI Score by Age
NorthStar Home's ROI score was rated 1.5 stars by customers ages 56-60 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NorthStar Home.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
NorthStar Home ROI Score by Usage
NorthStar Home's ROI score was rated 1.5 stars by customers who have used NorthStar Home's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NorthStar Home Customer Satisfaction (CSAT)
NorthStar Home Customer Satisfaction (CSAT) Score
10 / 100
NorthStar Home has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NorthStar Home Customer Satisfaction
NorthStar Home's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked NorthStar Home Customer Satisfaction the Highest
Ranked NorthStar Home Customer Satisfaction the Lowest
NorthStar Home Customer Satisfaction Score by Gender
Female customers rated NorthStar Home's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NorthStar Home.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
20 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
NorthStar Home Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NorthStar Home's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NorthStar Home.
17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
83%
CSAT according to Other
NorthStar Home's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NorthStar Home.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
NorthStar Home Customer Satisfaction Score by Age
NorthStar Home's Customer Satisfaction score was rated 0 points by customers ages 56-60 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NorthStar Home.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% |
NorthStar Home Customer Satisfaction Score by Usage
NorthStar Home's Customer Satisfaction score was rated 0 points by customers who have used NorthStar Home's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NorthStar Home Customer Service
1.5/5
NorthStar Home has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About NorthStar Home's Customer Service
Address
545 E University Parkway, Orem, UT 84097
Website
http://www.northstarhome.com
Phone Number
(800)775-7827
NorthStar Home's Social Links
Quick Insights into NorthStar Home Customer Service
NorthStar Home's Customer Service score was rated highest by customers who have used NorthStar Home's products/services for 2 to 5 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked NorthStar Home's Customer Service score.
Ranked NorthStar Home Customer Service the Highest
Ranked NorthStar Home Customer Service the Lowest
NorthStar Home Customer Service Score by Gender
NorthStar Home's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NorthStar Home.
Male
1.5/5
Female
1.5/5
NorthStar Home Customer Service Score by Ethnicity
NorthStar Home's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NorthStar Home.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
NorthStar Home Customer Service Score by Age
NorthStar Home's Customer Service score was rated 1.5 stars by customers ages 56-60 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NorthStar Home.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
NorthStar Home Customer Service Score by Usage
NorthStar Home's Customer Service score was rated 1.5 stars by customers who have used NorthStar Home's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NorthStar Home as an Employer
4.2/5
NorthStar Home has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NorthStar Home scored a -80 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NorthStar Home would recommend the brand to a friend. ENPS measures how likely NorthStar Home employees would recommend working at NorthStar Home to a friend.
Net Promoter Score
-80
NPS Score
| 10% | Promoters |
|---|---|
| 0% | Passive |
| 90% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
