-100
NPS
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Northwest Administrators
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About Northwest Administrators' Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Northwest Administrators NPS
Northwest Administrators's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Northwest Administrators's customers would recommend using the product based on a scale of -100 to 100.
Northwest Administrators Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Northwest Administrators NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 -100 | Oct 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northwest Administrators Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Northwest Administrators users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northwest Administrators Product Quality
1.5/5
Northwest Administrators has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Northwest Administrators' overall Product Quality score rated by its users and customers.
Northwest Administrators Product Information
Northwest Administrators’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.nwadmin.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Northwest Administrators Pricing
Northwest Administrators ROI & Value For Money
1.5/5
Northwest Administrators has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Northwest Administrators' overall ROI score rated by its users and customers.
Northwest Administrators Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Northwest Administrators Customer Service
1.5/5
Northwest Administrators has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Northwest Administrators' overall Customer Service score rated by its users and customers.
About Northwest Administrators's Customer Service
Website
https://www.nwadmin.com/
Northwest Administrators as an Employer
Consumer vs. Employees
Northwest Administrators scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Northwest Administrators would recommend the brand to a friend. ENPS measures how likely Northwest Administrators employees would recommend working at Northwest Administrators to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 20% | Promoters |
|---|---|
| 10% | Passive |
| 70% | Detractors |
