-18
NPS
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Northwest Bank
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About Northwest Bank's Brand
Brand at a Glance
80%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.6/5
Customer Service
Northwest Bank NPS
Northwest Bank's Net Promoter Score (NPS) is a -18 with 41% Promoters, 0% Passives, and 59% Detractors. Net Promoter Score tracks whether Northwest Bank's customers would recommend using the product based on a scale of -100 to 100.
Northwest Bank Overall NPS
| 41% | Promoters |
|---|---|
| 0% | Passives |
| 59% | Detractors |
Northwest Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -15 | Feb 2022 | -15 |
Mar 2022 -27 | Mar 2022 | -27 |
May 2022 -31 | May 2022 | -31 |
Jul 2022 -33 | Jul 2022 | -33 |
Aug 2022 -36 | Aug 2022 | -36 |
Jan 2023 -39 | Jan 2023 | -39 |
May 2023 -41 | May 2023 | -41 |
Aug 2023 -35 | Aug 2023 | -35 |
Dec 2023 -31 | Dec 2023 | -31 |
Mar 2024 -27 | Mar 2024 | -27 |
May 2024 -23 | May 2024 | -23 |
Oct 2025 -19 | Oct 2025 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northwest Bank NPS by Gender
Male customers rated Northwest Bank's NPS 16 points higher than Female customers.
Male
-26
Northwest Bank's NPS was rated -26 by Male customers on Comparably.
37%
Promoters
0%
Passives
63%
Detractors
Female
-42
Northwest Bank's NPS was rated -42 by Female customers on Comparably.
29%
Promoters
0%
Passives
71%
Detractors
Northwest Bank NPS by Ethnicity
Northwest Bank's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Other -100 | Other | -100 |
Northwest Bank NPS by Age
Northwest Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Northwest Bank NPS by Usage
Northwest Bank's NPS was rated -40 points by customers who have used Northwest Bank's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -40 | Over 10 Years | -40 |
Northwest Bank Customer Reviews
Out of the 6 Northwest Bank customer reviews 2 were positive and 4 were constructive. Northwest Bank customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Northwest Bank Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Northwest Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northwest Bank Customer Loyalty Score by Gender
Female customers rated Northwest Bank's Customer Loyalty score 9% higher than Male customers.
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Male
78%
Yes
Female
87%
Yes
Northwest Bank Customer Loyalty Score by Ethnicity
Northwest Bank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Northwest Bank.
92
out of 100
Caucasian
70
out of 100
Other
Northwest Bank Customer Loyalty Score by Age
Northwest Bank's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Northwest Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
51-55 78% | 51-55 | 78% |
Northwest Bank Customer Loyalty Score by Usage
Northwest Bank's Customer Loyalty score was rated 82% by customers who have used Northwest Bank's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Northwest Bank Customer Loyalty Score by Industry
Northwest Bank's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Northwest Bank Product Quality
2.7/5
Northwest Bank has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Northwest Bank Product Information
Northwest Bank’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Northwest Bank's product the highest.
- Website
- https://www.northwest.bank/
- Company Size
- 1,001-5,000 Employees
Quick Insights into Northwest Bank Product Quality
Northwest Bank's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Northwest Bank Product Quality the Highest
Ranked Northwest Bank Product Quality the Lowest
Northwest Bank Product Quality Score by Gender
Male customers rated Northwest Bank's Product Quality score 0.2 stars higher than Female customers.
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Male
2.8/5
Female
2.6/5
Northwest Bank Product Quality Score by Ethnicity
Northwest Bank's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Northwest Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Other 1.5 | Other | 1.5 |
Northwest Bank Product Quality Score by Age
Northwest Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Northwest Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.5 | 51-55 | 1.5 |
Northwest Bank Product Quality Score by Usage
Northwest Bank's Product Quality score was rated 2.5 stars by customers who have used Northwest Bank's products/services for Over 10 Years.
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Northwest Bank Product Quality Score by Industry
Northwest Bank's Product Quality score was rated 2.6 stars by Banking and Financial Services industry customers.
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Northwest Bank Pricing
Northwest Bank ROI & Value For Money
2.7/5
Northwest Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Northwest Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Northwest Bank ROI
Northwest Bank's ROI score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Northwest Bank ROI the Highest
Ranked Northwest Bank ROI the Lowest
Northwest Bank ROI Score by Gender
Male customers rated Northwest Bank's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Northwest Bank.
Male
2.6/5
Female
2.5/5
Northwest Bank ROI Score by Ethnicity
Northwest Bank's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Northwest Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 1.5 | Other | 1.5 |
Northwest Bank ROI Score by Age
Northwest Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Northwest Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.5 | 36-40 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
Northwest Bank ROI Score by Usage
Northwest Bank's ROI score was rated 2.2 stars by customers who have used Northwest Bank's products/services for Over 10 Years.
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Northwest Bank ROI Score by Industry
Northwest Bank's ROI score was rated 2.3 stars by Banking and Financial Services industry customers.
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Northwest Bank Customer Satisfaction (CSAT)
Northwest Bank Customer Satisfaction (CSAT) Score
42 / 100
Northwest Bank has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
23%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Northwest Bank Customer Satisfaction
Northwest Bank's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Northwest Bank Customer Satisfaction the Highest
Ranked Northwest Bank Customer Satisfaction the Lowest
Northwest Bank Customer Satisfaction Score by Gender
Female customers rated Northwest Bank's Customer Satisfaction score 37 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Northwest Bank.
29 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 28% | |
Very Dissatisfied | 43% |
66 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 49% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
Northwest Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Northwest Bank's Customer Satisfaction (CSAT) score was rated 45% according to Caucasian users and customers.
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45 / 100
Very Satisfied
34%
Satisfied
11%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
33%
CSAT according to Other
Northwest Bank's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Northwest Bank.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Northwest Bank Customer Satisfaction Score by Age
Northwest Bank's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Northwest Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Northwest Bank Customer Satisfaction Score by Usage
Northwest Bank's Customer Satisfaction score was rated 37 points by customers who have used Northwest Bank's products/services for Over 10 Years.
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Northwest Bank Customer Satisfaction Score by Industry
Northwest Bank's Customer Satisfaction score was rated 33 points by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Northwest Bank Customer Satisfaction Score by Industry",
"text": "Northwest Bank's Customer Satisfaction score was rated 33 points by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Northwest Bank's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
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}Northwest Bank Customer Service
2.6/5
Northwest Bank has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Northwest Bank's overall Customer Service score rated by its users and customers.
About Northwest Bank's Customer Service
Website
https://www.northwest.bank/
Quick Insights into Northwest Bank Customer Service
Northwest Bank's Customer Service score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked Northwest Bank Customer Service the Highest
Ranked Northwest Bank Customer Service the Lowest
Northwest Bank Customer Service Score by Gender
Male customers rated Northwest Bank's Customer Service score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Northwest Bank.
Male
2.7/5
Female
2.3/5
Northwest Bank Customer Service Score by Ethnicity
Northwest Bank's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Northwest Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Northwest Bank Customer Service Score by Age
Northwest Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Northwest Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
51-55 1.5 | 51-55 | 1.5 |
Northwest Bank Customer Service Score by Usage
Northwest Bank's Customer Service score was rated 2.2 stars by customers who have used Northwest Bank's products/services for Over 10 Years.
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Northwest Bank Customer Service Score by Industry
Northwest Bank's Customer Service score was rated 2.6 stars by Banking and Financial Services industry customers.
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Northwest Bank as an Employer
2.2/5
Northwest Bank has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Northwest Bank scored a -18 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of Northwest Bank would recommend the brand to a friend. ENPS measures how likely Northwest Bank employees would recommend working at Northwest Bank to a friend.
Net Promoter Score
-18
NPS Score
| 41% | Promoters |
|---|---|
| 0% | Passive |
| 59% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 14% | Promoters |
|---|---|
| 3% | Passive |
| 83% | Detractors |
