-40
NPS
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Northwest Savings Bank.
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About Northwest Savings Bank. Brand
Northwest Savings Bank, we are local bankers making local decisions, committed to the communities we serve
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
Northwest Savings Bank. CMO
Northwest Savings Bank. NPS
Northwest Savings Bank.'s Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Northwest Savings Bank.'s customers would recommend using the product based on a scale of -100 to 100.
Northwest Savings Bank. Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Northwest Savings Bank. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -33 | Dec 2023 | -33 |
Nov 2024 -50 | Nov 2024 | -50 |
Nov 2025 -40 | Nov 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Northwest Savings Bank. NPS by Gender
Northwest Savings Bank.'s NPS was rated -34 by Male customers on Comparably.
Male
-34
Northwest Savings Bank.'s NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Northwest Savings Bank.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Northwest Savings Bank. Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Northwest Savings Bank. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Northwest Savings Bank. Customer Loyalty Score by Gender
Northwest Savings Bank.'s Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Northwest Savings Bank..
Male
70%
Yes
Female
N/A
Yes
Northwest Savings Bank. Product Quality
2.7/5
Northwest Savings Bank. has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Northwest Savings Bank. Product Information
Northwest Savings Bank.’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
Quick Insights into Northwest Savings Bank. Product Quality
Northwest Savings Bank.'s Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Northwest Savings Bank. Product Quality.
Ranked Northwest Savings Bank. Product Quality the Highest
Northwest Savings Bank. Product Quality Score by Gender
Northwest Savings Bank.'s Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Northwest Savings Bank..
Male
2.3/5
Female
N/A
Northwest Savings Bank. Pricing
Northwest Savings Bank. ROI & Value For Money
2.9/5
Northwest Savings Bank. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Northwest Savings Bank. ROI
Northwest Savings Bank.'s ROI score was rated highest by Male customers.
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Ranked Northwest Savings Bank. ROI the Highest
Northwest Savings Bank. ROI Score by Gender
Northwest Savings Bank.'s ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Northwest Savings Bank..
Male
2.1/5
Female
N/A
Northwest Savings Bank. Customer Satisfaction (CSAT)
Northwest Savings Bank. Customer Satisfaction (CSAT) Score
40 / 100
Northwest Savings Bank. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Northwest Savings Bank. Customer Satisfaction
Northwest Savings Bank.'s Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Northwest Savings Bank. Customer Satisfaction.
Ranked Northwest Savings Bank. Customer Satisfaction the Highest
Northwest Savings Bank. Customer Satisfaction Score by Gender
Northwest Savings Bank.'s Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Northwest Savings Bank..
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Northwest Savings Bank. Customer Service
3/5
Northwest Savings Bank. has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Northwest Savings Bank.'s Customer Service
Address
Warren, PA
Website
https://www.northwestsavingsbank.com
Phone Number
(877) 672-5678
Quick Insights into Northwest Savings Bank. Customer Service
Northwest Savings Bank.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Northwest Savings Bank. Customer Service score.
Ranked Northwest Savings Bank. Customer Service the Highest
Northwest Savings Bank. Customer Service Score by Gender
Northwest Savings Bank.'s Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Northwest Savings Bank..
Male
2.1/5
Female
N/A
Northwest Savings Bank. as an Employer
3.4/5
Northwest Savings Bank. has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
CEO of Northwest Savings Bank.
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Northwest Savings Bank. scored a -40 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Northwest Savings Bank. would recommend the brand to a friend. ENPS measures how likely Northwest Savings Bank. employees would recommend working at Northwest Savings Bank. to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
