-43
NPS
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Norton Rose Fulbright
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About Norton Rose Fulbright's Brand
We provide the world’s pre-eminent corporations and financial institutions with a full business law service.
Brand at a Glance
54%
Customer Loyalty
3.9/5
Product Quality
3.1/5
Pricing
3.6/5
Customer Service
Norton Rose Fulbright NPS
Norton Rose Fulbright's Net Promoter Score (NPS) is a -43 with 14% Promoters, 29% Passives, and 57% Detractors. Net Promoter Score tracks whether Norton Rose Fulbright's customers would recommend using the product based on a scale of -100 to 100.
Norton Rose Fulbright Overall NPS
| 14% | Promoters |
|---|---|
| 29% | Passives |
| 57% | Detractors |
Norton Rose Fulbright NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -66 | Jul 2022 | -66 |
Mar 2023 -40 | Mar 2023 | -40 |
Jun 2023 -34 | Jun 2023 | -34 |
Aug 2023 -43 | Aug 2023 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Norton Rose Fulbright Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Norton Rose Fulbright users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Norton Rose Fulbright Product Quality
3.9/5
Norton Rose Fulbright has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Norton Rose Fulbright's overall Product Quality score rated by its users and customers.
Norton Rose Fulbright Product Information
Norton Rose Fulbright’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Norton Rose Fulbright Pricing
Norton Rose Fulbright ROI & Value For Money
3.1/5
Norton Rose Fulbright has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Norton Rose Fulbright Customer Satisfaction (CSAT)
Norton Rose Fulbright Customer Satisfaction (CSAT) Score
50 / 100
Norton Rose Fulbright has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Norton Rose Fulbright Customer Service
3.6/5
Norton Rose Fulbright has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Norton Rose Fulbright's Customer Service
Website
http://www.nortonrosefulbright.com
Phone Number
514-847-4747
Norton Rose Fulbright as an Employer
3.2/5
Norton Rose Fulbright has a 3.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Norton Rose Fulbright scored a -43 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Norton Rose Fulbright would recommend the brand to a friend. ENPS measures how likely Norton Rose Fulbright employees would recommend working at Norton Rose Fulbright to a friend.
Net Promoter Score
-43
NPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
