-13
NPS
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Norwegian Cruise Line Holdings Ltd.
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About Norwegian Cruise Line Holdings Ltd. Brand
Brand at a Glance
71%
Customer Loyalty
2.6/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
Norwegian Cruise Line Holdings Ltd. NPS
Norwegian Cruise Line Holdings Ltd.'s Net Promoter Score (NPS) is a -13 with 40% Promoters, 7% Passives, and 53% Detractors. Net Promoter Score tracks whether Norwegian Cruise Line Holdings Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Norwegian Cruise Line Holdings Ltd. Overall NPS
| 40% | Promoters |
|---|---|
| 7% | Passives |
| 53% | Detractors |
Norwegian Cruise Line Holdings Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 33 | Feb 2021 | 33 |
Jul 2021 0 | Jul 2021 | 0 |
Feb 2022 20 | Feb 2022 | 20 |
May 2022 33 | May 2022 | 33 |
Jul 2022 15 | Jul 2022 | 15 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -10 | Feb 2023 | -10 |
Mar 2023 -18 | Mar 2023 | -18 |
Jun 2023 -25 | Jun 2023 | -25 |
Mar 2025 -16 | Mar 2025 | -16 |
Jan 2026 -8 | Jan 2026 | -8 |
May 2026 -13 | May 2026 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Norwegian Cruise Line Holdings Ltd. NPS by Ethnicity
Norwegian Cruise Line Holdings Ltd.'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Norwegian Cruise Line Holdings Ltd. NPS by Usage
Norwegian Cruise Line Holdings Ltd.'s NPS was rated 20 points by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 20 | Over 10 Years | 20 |
Norwegian Cruise Line Holdings Ltd. Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Norwegian Cruise Line Holdings Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Norwegian Cruise Line Holdings Ltd. Customer Loyalty Score by Ethnicity
Norwegian Cruise Line Holdings Ltd.'s Customer Loyalty score was rated 82% by Caucasian customers on Comparably.
% who answered "Yes"
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82
out of 100
Caucasian
Norwegian Cruise Line Holdings Ltd. Customer Loyalty Score by Usage
Norwegian Cruise Line Holdings Ltd.'s Customer Loyalty score was rated 100% by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Norwegian Cruise Line Holdings Ltd. Product Quality
2.6/5
Norwegian Cruise Line Holdings Ltd. has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Norwegian Cruise Line Holdings Ltd. Product Information
Norwegian Cruise Line Holdings Ltd.’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://www.ncl.com
Quick Insights into Norwegian Cruise Line Holdings Ltd. Product Quality
Norwegian Cruise Line Holdings Ltd.'s Product Quality score was rated highest by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
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Ranked Norwegian Cruise Line Holdings Ltd. Product Quality the Highest
Norwegian Cruise Line Holdings Ltd. Product Quality Score by Ethnicity
Norwegian Cruise Line Holdings Ltd.'s Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Norwegian Cruise Line Holdings Ltd..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Norwegian Cruise Line Holdings Ltd. Product Quality Score by Usage
Norwegian Cruise Line Holdings Ltd.'s Product Quality score was rated 3.4 stars by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
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Norwegian Cruise Line Holdings Ltd. Pricing
Norwegian Cruise Line Holdings Ltd. ROI & Value For Money
3/5
Norwegian Cruise Line Holdings Ltd. has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Norwegian Cruise Line Holdings Ltd. ROI
Norwegian Cruise Line Holdings Ltd.'s ROI score was rated highest by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
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Ranked Norwegian Cruise Line Holdings Ltd. ROI the Highest
Norwegian Cruise Line Holdings Ltd. ROI Score by Ethnicity
Norwegian Cruise Line Holdings Ltd.'s ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Norwegian Cruise Line Holdings Ltd..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Norwegian Cruise Line Holdings Ltd. ROI Score by Usage
Norwegian Cruise Line Holdings Ltd.'s ROI score was rated 3.4 stars by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Norwegian Cruise Line Holdings Ltd. Customer Satisfaction (CSAT)
Norwegian Cruise Line Holdings Ltd. Customer Satisfaction (CSAT) Score
37 / 100
Norwegian Cruise Line Holdings Ltd. has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
10%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Norwegian Cruise Line Holdings Ltd. Customer Satisfaction
Norwegian Cruise Line Holdings Ltd.'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Norwegian Cruise Line Holdings Ltd. Customer Satisfaction.
Ranked Norwegian Cruise Line Holdings Ltd. Customer Satisfaction the Highest
Norwegian Cruise Line Holdings Ltd. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Norwegian Cruise Line Holdings Ltd. Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Norwegian Cruise Line Holdings Ltd..
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Norwegian Cruise Line Holdings Ltd. Customer Service
2.9/5
Norwegian Cruise Line Holdings Ltd. has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Norwegian Cruise Line Holdings Ltd.'s Customer Service
Website
http://www.ncl.com
Quick Insights into Norwegian Cruise Line Holdings Ltd. Customer Service
Norwegian Cruise Line Holdings Ltd.'s Customer Service score was rated highest by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Norwegian Cruise Line Holdings Ltd. Customer Service score.
Ranked Norwegian Cruise Line Holdings Ltd. Customer Service the Highest
Norwegian Cruise Line Holdings Ltd. Customer Service Score by Ethnicity
Norwegian Cruise Line Holdings Ltd.'s Customer Service score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Norwegian Cruise Line Holdings Ltd..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Norwegian Cruise Line Holdings Ltd. Customer Service Score by Usage
Norwegian Cruise Line Holdings Ltd.'s Customer Service score was rated 3.5 stars by customers who have used Norwegian Cruise Line Holdings Ltd.'s products/services for Over 10 Years.
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Norwegian Cruise Line Holdings Ltd. as an Employer
2.9/5
Norwegian Cruise Line Holdings Ltd. has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Norwegian Cruise Line Holdings Ltd.
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Norwegian Cruise Line Holdings Ltd. scored a -13 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Norwegian Cruise Line Holdings Ltd. would recommend the brand to a friend. ENPS measures how likely Norwegian Cruise Line Holdings Ltd. employees would recommend working at Norwegian Cruise Line Holdings Ltd. to a friend.
Net Promoter Score
-13
NPS Score
| 40% | Promoters |
|---|---|
| 7% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 28% | Promoters |
|---|---|
| 28% | Passive |
| 44% | Detractors |
