24
NPS
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Norwegian Refugee Council
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About Norwegian Refugee Council's Brand
The Norwegian Refugee Council (NRC) is an independent, humanitarian, non-profit, non-governmental organisation which provides assistance.
Brand at a Glance
85%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Norwegian Refugee Council NPS
Norwegian Refugee Council's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Norwegian Refugee Council's customers would recommend using the product based on a scale of -100 to 100.
Norwegian Refugee Council Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Norwegian Refugee Council NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 100 | Jul 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
Dec 2023 33 | Dec 2023 | 33 |
Jun 2024 50 | Jun 2024 | 50 |
Jul 2024 60 | Jul 2024 | 60 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 15 | Nov 2024 | 15 |
Sep 2025 25 | Sep 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Norwegian Refugee Council Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Norwegian Refugee Council users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Norwegian Refugee Council Product Quality
3.7/5
Norwegian Refugee Council has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Norwegian Refugee Council Product Information
Norwegian Refugee Council’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nrc.no/
- Company Size
- 1,001-5,000 Employees
Norwegian Refugee Council Pricing
Norwegian Refugee Council ROI & Value For Money
3.8/5
Norwegian Refugee Council has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Norwegian Refugee Council Customer Satisfaction (CSAT)
Norwegian Refugee Council Customer Satisfaction (CSAT) Score
83 / 100
Norwegian Refugee Council has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Norwegian Refugee Council Customer Service
4/5
Norwegian Refugee Council has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Norwegian Refugee Council's Customer Service
Website
http://www.nrc.no/
Phone Number
+47 23 10 98 00
Norwegian Refugee Council as an Employer
Consumer vs. Employees
Norwegian Refugee Council scored a 24 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Norwegian Refugee Council would recommend the brand to a friend. ENPS measures how likely Norwegian Refugee Council employees would recommend working at Norwegian Refugee Council to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
