0
NPS
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Brand Page
Nosto
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About Nosto's Brand
Provider of a SaaS based personalization software designed to make online shopping more enjoyable by delivering customers personalized shopping experiences. The company's personalization software is available to online retailers without requiring any back-end integration and delivers customers personalized shopping experiences at every touch point, across every device, empowering retailers to build, launch and optimize 1:1 multi-channel marketing campaigns without the need for dedicated IT resources.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Nosto NPS
Nosto's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Nosto's customers would recommend using the product based on a scale of -100 to 100.
Nosto Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Nosto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nosto Product Quality
4/5
Nosto has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nosto's overall Product Quality score rated by its users and customers.
Nosto Product Information
Nosto serves markets in the United States, Europe, United Kingdom, Latin America, and Germany. Nosto supports Web devices and offers products for small, medium, and large sized businesses.
Nosto’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.nosto.com
- Company Size
- 51-200 Employees
Industry
Ecommerce and Marketplaces
Languages Supported
English
French
German
Spanish
Swedish
Finnish
Product Type
Marketing Automation Software
Personalization and Behavioral Targeting Software
Advertising Software
Artificial Intelligence Software
Customer Engagement Software
Nosto Pricing
Nosto ROI & Value For Money
4/5
Nosto has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nosto's overall ROI score rated by its users and customers.
Nosto Pricing Plans
Nosto has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Nosto?
Small Businesses
Medium Businesses
Large Enterprises
Nosto Customer Satisfaction (CSAT)
Nosto Customer Satisfaction (CSAT) Score
100 / 100
Nosto has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nosto Customer Service
5/5
Nosto has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nosto's overall Customer Service score rated by its users and customers.
About Nosto's Customer Service
Address
180 Finland
Website
www.nosto.com
Nosto as an Employer
4.4/5
Nosto has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nosto scored a 0 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Nosto would recommend the brand to a friend. ENPS measures how likely Nosto employees would recommend working at Nosto to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
