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NPS
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Nova Measuring Instruments Ltd.
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About Nova Measuring Instruments Ltd. Brand
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Nova Measuring Instruments Ltd. NPS
Nova Measuring Instruments Ltd.'s Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Nova Measuring Instruments Ltd.'s customers would recommend using the product based on a scale of -100 to 100.
Nova Measuring Instruments Ltd. Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Nova Measuring Instruments Ltd. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nova Measuring Instruments Ltd. Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Nova Measuring Instruments Ltd. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nova Measuring Instruments Ltd. Product Quality
3.2/5
Nova Measuring Instruments Ltd. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nova Measuring Instruments Ltd. Product Information
Nova Measuring Instruments Ltd.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.novameasuring.com
Nova Measuring Instruments Ltd. Pricing
Nova Measuring Instruments Ltd. ROI & Value For Money
3.2/5
Nova Measuring Instruments Ltd. has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Nova Measuring Instruments Ltd. Customer Satisfaction (CSAT)
Nova Measuring Instruments Ltd. Customer Satisfaction (CSAT) Score
50 / 100
Nova Measuring Instruments Ltd. has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nova Measuring Instruments Ltd. Customer Service
3.2/5
Nova Measuring Instruments Ltd. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Nova Measuring Instruments Ltd.'s Customer Service
Website
http://www.novameasuring.com
Nova Measuring Instruments Ltd. as an Employer
2.2/5
Nova Measuring Instruments Ltd. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Nova Measuring Instruments Ltd.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Nova Measuring Instruments Ltd. scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Nova Measuring Instruments Ltd. would recommend the brand to a friend. ENPS measures how likely Nova Measuring Instruments Ltd. employees would recommend working at Nova Measuring Instruments Ltd. to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
