-34
NPS
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Nova Medical Centers
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About Nova Medical Centers' Brand
Nova IVI Fertility is a joint venture between Nova Pulse, India, and IVI, Spain, introducing the same exceptional standard of processes,.
Brand at a Glance
68%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
Nova Medical Centers NPS
Nova Medical Centers's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Nova Medical Centers's customers would recommend using the product based on a scale of -100 to 100.
Nova Medical Centers Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Nova Medical Centers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
Sep 2024 -33 | Sep 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nova Medical Centers Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Nova Medical Centers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nova Medical Centers Product Quality
2.8/5
Nova Medical Centers has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Medical Centers' overall Product Quality score rated by its users and customers.
Nova Medical Centers Product Information
Nova Medical Centers’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Nova Medical Centers Pricing
Nova Medical Centers ROI & Value For Money
2.6/5
Nova Medical Centers has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Medical Centers' overall ROI score rated by its users and customers.
Nova Medical Centers Customer Satisfaction (CSAT)
Nova Medical Centers Customer Satisfaction (CSAT) Score
34 / 100
Nova Medical Centers has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nova Medical Centers Customer Service
2.4/5
Nova Medical Centers has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Medical Centers' overall Customer Service score rated by its users and customers.
About Nova Medical Centers's Customer Service
Address
Houston, TX
Website
http://www.novamedicalcenters.com
Phone Number
+91 1800 103 6682
Nova Medical Centers as an Employer
2.4/5
Nova Medical Centers has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Nova Medical Centers scored a -34 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nova Medical Centers would recommend the brand to a friend. ENPS measures how likely Nova Medical Centers employees would recommend working at Nova Medical Centers to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 13% | Promoters |
|---|---|
| 14% | Passive |
| 73% | Detractors |
