-50
NPS
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Brand Page
Nova Scotia Power
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About Nova Scotia Power's Brand
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Nova Scotia Power NPS
Nova Scotia Power's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Nova Scotia Power's customers would recommend using the product based on a scale of -100 to 100.
Nova Scotia Power Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Nova Scotia Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Dec 2023 0 | Dec 2023 | 0 |
May 2024 -33 | May 2024 | -33 |
Jun 2024 -50 | Jun 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nova Scotia Power Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nova Scotia Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nova Scotia Power Product Quality
1.5/5
Nova Scotia Power has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Scotia Power's overall Product Quality score rated by its users and customers.
Nova Scotia Power Product Information
Nova Scotia Power’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.nspower.ca
- Company Size
- 1,001-5,000 Employees
Nova Scotia Power Pricing
Nova Scotia Power ROI & Value For Money
1.5/5
Nova Scotia Power has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Scotia Power's overall ROI score rated by its users and customers.
Nova Scotia Power Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nova Scotia Power Customer Service
1.5/5
Nova Scotia Power has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nova Scotia Power's overall Customer Service score rated by its users and customers.
About Nova Scotia Power's Customer Service
Address
1223 Lower Water Street, B-6th Floor, Halifax, B3J 2W5
Website
www.nspower.ca
Phone Number
7
Nova Scotia Power as an Employer
Consumer vs. Employees
Nova Scotia Power scored a -50 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Nova Scotia Power would recommend the brand to a friend. ENPS measures how likely Nova Scotia Power employees would recommend working at Nova Scotia Power to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
