-10
NPS
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Novant Health
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About Novant Health's Brand
Novant Health provides healthcare services.
Brand at a Glance
75%
Customer Loyalty
2.9/5
Product Quality
2.6/5
Pricing
2.8/5
Customer Service
Novant Health CMO
David Duvall
David Duvall serves as the Senior Vice President, Chief Marketing & Communications Officer of Novant Health. David started at Novant Health in August of 2013. David currently resides in the Charlotte, North Carolina Area.
Novant Health NPS
Novant Health's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Novant Health's customers would recommend using the product based on a scale of -100 to 100.
Novant Health Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Novant Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -16 | Mar 2024 | -16 |
Apr 2024 -14 | Apr 2024 | -14 |
May 2024 -16 | May 2024 | -16 |
Jun 2024 -15 | Jun 2024 | -15 |
Jul 2024 -15 | Jul 2024 | -15 |
Aug 2024 -15 | Aug 2024 | -15 |
Sep 2024 -11 | Sep 2024 | -11 |
Jan 2025 -13 | Jan 2025 | -13 |
May 2025 -11 | May 2025 | -11 |
Nov 2025 -11 | Nov 2025 | -11 |
Dec 2025 -10 | Dec 2025 | -10 |
Jan 2026 -12 | Jan 2026 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novant Health NPS by Gender
Female customers rated Novant Health's NPS 13 points higher than Male customers.
Male
-36
Novant Health's NPS was rated -36 by Male customers on Comparably.
29%
Promoters
6%
Passives
65%
Detractors
Female
-23
Novant Health's NPS was rated -23 by Female customers on Comparably.
34%
Promoters
9%
Passives
57%
Detractors
Novant Health NPS by Ethnicity
Novant Health's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
African American/Black -28 | African American/Black | -28 |
Native American 34 | Native American | 34 |
Novant Health NPS by Age
Novant Health's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Novant Health NPS by Usage
Novant Health's NPS was rated the highest by customers who have used Novant Health's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -26 | 2 to 5 Years | -26 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -28 | Over 10 Years | -28 |
Novant Health Customer Reviews
Out of the 10 Novant Health customer reviews 5 were positive and 5 were constructive. Novant Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Novant Health Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Novant Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Novant Health Customer Loyalty Score by Gender
Female customers rated Novant Health's Customer Loyalty score 25% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Novant Health.
Male
63%
Yes
Female
88%
Yes
Novant Health Customer Loyalty Score by Ethnicity
Novant Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Novant Health.
73
out of 100
Caucasian
87
out of 100
African American/Black
70
out of 100
Native American
Novant Health Customer Loyalty Score by Age
Novant Health's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Novant Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 70% | 31-35 | 70% |
36-40 100% | 36-40 | 100% |
46-50 40% | 46-50 | 40% |
51-55 100% | 51-55 | 100% |
56-60 55% | 56-60 | 55% |
61-65 82% | 61-65 | 82% |
66+ 85% | 66+ | 85% |
Novant Health Customer Loyalty Score by Usage
Novant Health's Customer Loyalty score was rated the highest by customers who have used Novant Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Novant Health Customer Loyalty Score by Industry
Novant Health's Customer Loyalty score was rated the highest by Manufacturing and Machinery industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Novant Health Product Quality
2.9/5
Novant Health has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Novant Health Product Information
Novant Health’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Novant Health's product the highest. Reviewers from the Banking and Financial Services industry rated Novant Health the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Tech
Hospital & Health Care
Quick Insights into Novant Health Product Quality
Novant Health's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Novant Health Product Quality the Highest
Ranked Novant Health Product Quality the Lowest
Novant Health Product Quality Score by Gender
Female customers rated Novant Health's Product Quality score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Novant Health.
Male
2.1/5
Female
2.9/5
Novant Health Product Quality Score by Ethnicity
Novant Health's Product Quality score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Novant Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 3 | African American/Black | 3 |
Native American 3.5 | Native American | 3.5 |
Novant Health Product Quality Score by Age
Novant Health's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Novant Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.6 | 36-40 | 3.6 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.9 | 51-55 | 3.9 |
56-60 3 | 56-60 | 3 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.6 | 66+ | 1.6 |
Novant Health Product Quality Score by Usage
Novant Health's Product Quality score was rated the highest by customers who have used Novant Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Novant Health Product Quality Score by Industry
Novant Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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Novant Health Pricing
Novant Health ROI & Value For Money
2.6/5
Novant Health has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Novant Health's overall ROI score rated by its users and customers.
Novant Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Novant Health.
Quick Insights into Novant Health ROI
Novant Health's ROI score was rated highest by customers ages 31-35, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Novant Health ROI the Highest
Ranked Novant Health ROI the Lowest
Novant Health ROI Score by Gender
Male customers rated Novant Health's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Novant Health.
Male
2.5/5
Female
2.4/5
Novant Health ROI Score by Ethnicity
Novant Health's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Novant Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.5 | African American/Black | 2.5 |
Native American 3.1 | Native American | 3.1 |
Novant Health ROI Score by Age
Novant Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Novant Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 1.8 | 26-30 | 1.8 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Novant Health ROI Score by Usage
Novant Health's ROI score was rated the highest by customers who have used Novant Health's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Novant Health ROI Score by Industry
Novant Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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Novant Health Customer Satisfaction (CSAT)
Novant Health Customer Satisfaction (CSAT) Score
41 / 100
Novant Health has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
14%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
13%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Novant Health Customer Satisfaction
Novant Health's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Novant Health Customer Satisfaction the Highest
Ranked Novant Health Customer Satisfaction the Lowest
Novant Health Customer Satisfaction Score by Gender
Female customers rated Novant Health's Customer Satisfaction score 18 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Novant Health.
21 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 21% | |
Very Dissatisfied | 51% |
39 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 19% | |
Very Dissatisfied | 33% |
Novant Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Novant Health's Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
14%
Satisfied
9%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
27%
Very Dissatisfied
36%
CSAT according to African American/Black
Novant Health's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Novant Health.
57 / 100
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
CSAT according to Native American
Novant Health's Customer Satisfaction (CSAT) score was rated 67% according to Native American users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Novant Health.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Novant Health Customer Satisfaction Score by Age
Novant Health's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Novant Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 46-50 | 66% | |||||||||||||||
| 51-55 | 60% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 9% |
Novant Health Customer Satisfaction Score by Usage
Novant Health's Customer Satisfaction score was rated the highest by customers who have used Novant Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Novant Health Customer Satisfaction Score by Industry
Novant Health's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Novant Health Customer Service
2.8/5
Novant Health has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Novant Health's overall Customer Service score rated by its users and customers.
About Novant Health's Customer Service
Address
Charlotte, NC
Website
https://www.novanthealth.org/
Phone Number
(704) 920-7221
Quick Insights into Novant Health Customer Service
Novant Health's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked Novant Health's Customer Service score.
Ranked Novant Health Customer Service the Highest
Ranked Novant Health Customer Service the Lowest
Novant Health Customer Service Score by Gender
Novant Health's Customer Service score was rated 2.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Novant Health.
Male
2.5/5
Female
2.5/5
Novant Health Customer Service Score by Ethnicity
Novant Health's Customer Service score was rated the highest by Native American customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Novant Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.8 | African American/Black | 2.8 |
Native American 3.5 | Native American | 3.5 |
Novant Health Customer Service Score by Age
Novant Health's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Novant Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
46-50 3.1 | 46-50 | 3.1 |
51-55 3.9 | 51-55 | 3.9 |
56-60 2.2 | 56-60 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Novant Health Customer Service Score by Usage
Novant Health's Customer Service score was rated the highest by customers who have used Novant Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Novant Health Customer Service Score by Industry
Novant Health's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Banking and Financial Services industry customers.
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Novant Health as an Employer
3.0/5
Novant Health has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Novant Health scored a -10 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Novant Health would recommend the brand to a friend. ENPS measures how likely Novant Health employees would recommend working at Novant Health to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 33% | Promoters |
|---|---|
| 21% | Passive |
| 46% | Detractors |
