-22
NPS
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NovaStor
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About NovaStor's Brand
NovaStor develops Backup & Restore software for small and medium sized businesses.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3/5
Customer Service
NovaStor NPS
NovaStor's Net Promoter Score (NPS) is a -22 with 31% Promoters, 16% Passives, and 53% Detractors. Net Promoter Score tracks whether NovaStor's customers would recommend using the product based on a scale of -100 to 100.
NovaStor Overall NPS
| 31% | Promoters |
|---|---|
| 16% | Passives |
| 53% | Detractors |
NovaStor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -60 | Oct 2022 | -60 |
Dec 2022 -51 | Dec 2022 | -51 |
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 -55 | May 2023 | -55 |
Jun 2023 -36 | Jun 2023 | -36 |
Jul 2023 -30 | Jul 2023 | -30 |
Aug 2023 -36 | Aug 2023 | -36 |
Nov 2023 -27 | Nov 2023 | -27 |
Mar 2024 -19 | Mar 2024 | -19 |
Aug 2024 -24 | Aug 2024 | -24 |
Oct 2024 -29 | Oct 2024 | -29 |
Nov 2024 -22 | Nov 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NovaStor NPS by Gender
NovaStor's NPS was rated -25 by Male customers on Comparably.
Male
-25
NovaStor's NPS was rated -25 by Male customers on Comparably.
25%
Promoters
25%
Passives
50%
Detractors
Female
N/A
NovaStor's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NovaStor NPS by Ethnicity
NovaStor's NPS was rated -22 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -22 | Caucasian | -22 |
NovaStor NPS by Age
NovaStor's NPS was rated 0 points by customers ages 66+ on Comparably.
NovaStor NPS by Usage
NovaStor's NPS was rated the highest by customers who have used NovaStor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years -17 | Over 10 Years | -17 |
NovaStor Customer Reviews
Out of the 2 NovaStor customer reviews 1 was positive and 1 was constructive. NovaStor customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NovaStor Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NovaStor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NovaStor Customer Loyalty Score by Gender
NovaStor's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
NovaStor Customer Loyalty Score by Ethnicity
NovaStor's Customer Loyalty score was rated 80% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NovaStor.
80
out of 100
Caucasian
NovaStor Customer Loyalty Score by Age
NovaStor's Customer Loyalty score was rated 64% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NovaStor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 64% | 66+ | 64% |
NovaStor Customer Loyalty Score by Usage
NovaStor's Customer Loyalty score was rated the highest by customers who have used NovaStor's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NovaStor Customer Loyalty Score by Industry
NovaStor's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NovaStor Product Quality
3.4/5
NovaStor has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NovaStor Product Information
NovaStor’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NovaStor's product the highest.
- Website
- http://www.novastor.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Quick Insights into NovaStor Product Quality
NovaStor's Product Quality score was rated highest by customers who have used NovaStor's products/services for Over 10 Years, and rated lowest by customers who have used NovaStor's products/services for 5 to 10 Years.
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Ranked NovaStor Product Quality the Highest
Ranked NovaStor Product Quality the Lowest
NovaStor Product Quality Score by Gender
NovaStor's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NovaStor.
Male
3.6/5
Female
N/A
NovaStor Product Quality Score by Ethnicity
NovaStor's Product Quality score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NovaStor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
NovaStor Product Quality Score by Age
NovaStor's Product Quality score was rated 3.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NovaStor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
NovaStor Product Quality Score by Usage
NovaStor's Product Quality score was rated the highest by customers who have used NovaStor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NovaStor Product Quality Score by Industry
NovaStor's Product Quality score was rated 4.1 stars by Tech industry customers.
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NovaStor Pricing
NovaStor ROI & Value For Money
3/5
NovaStor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NovaStor's overall ROI score rated by its users and customers.
NovaStor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into NovaStor ROI
NovaStor's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used NovaStor's products/services for 5 to 10 Years.
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Ranked NovaStor ROI the Highest
Ranked NovaStor ROI the Lowest
NovaStor ROI Score by Gender
NovaStor's ROI score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NovaStor.
Male
3/5
Female
N/A
NovaStor ROI Score by Ethnicity
NovaStor's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NovaStor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
NovaStor ROI Score by Age
NovaStor's ROI score was rated 3.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NovaStor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.5 | 66+ | 3.5 |
NovaStor ROI Score by Usage
NovaStor's ROI score was rated the highest by customers who have used NovaStor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NovaStor ROI Score by Industry
NovaStor's ROI score was rated 2.8 stars by Tech industry customers.
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NovaStor Customer Satisfaction (CSAT)
NovaStor Customer Satisfaction (CSAT) Score
54 / 100
NovaStor has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
23%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NovaStor Customer Satisfaction
NovaStor's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked NovaStor's Customer Satisfaction.
Ranked NovaStor Customer Satisfaction the Highest
NovaStor Customer Satisfaction Score by Gender
NovaStor's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NovaStor.
60 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 10% |
NovaStor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NovaStor's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NovaStor.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
NovaStor Customer Satisfaction Score by Usage
NovaStor's Customer Satisfaction score was rated 67 points by customers who have used NovaStor's products/services for Over 10 Years.
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NovaStor Customer Satisfaction Score by Industry
NovaStor's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"label": "Tech",
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}NovaStor Customer Service
3/5
NovaStor has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NovaStor's overall Customer Service score rated by its users and customers.
About NovaStor's Customer Service
Address
29209 Canwood St., Agoura Hills, CA 91301
Website
http://www.novastor.com
Phone Number
+1.805.579.6700
Quick Insights into NovaStor Customer Service
NovaStor's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers who have used NovaStor's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked NovaStor's Customer Service score.
Ranked NovaStor Customer Service the Highest
Ranked NovaStor Customer Service the Lowest
NovaStor Customer Service Score by Gender
NovaStor's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NovaStor.
Male
3.1/5
Female
N/A
NovaStor Customer Service Score by Ethnicity
NovaStor's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NovaStor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
NovaStor Customer Service Score by Age
NovaStor's Customer Service score was rated 3.6 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NovaStor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.6 | 66+ | 3.6 |
NovaStor Customer Service Score by Usage
NovaStor's Customer Service score was rated the highest by customers who have used NovaStor's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NovaStor Customer Service Score by Industry
NovaStor's Customer Service score was rated 3.1 stars by Tech industry customers.
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NovaStor as an Employer
4.3/5
NovaStor has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NovaStor scored a -22 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of NovaStor would recommend the brand to a friend. ENPS measures how likely NovaStor employees would recommend working at NovaStor to a friend.
Net Promoter Score
-22
NPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
