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NPS
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Novavax
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About Novavax's Brand
Novavax, Inc. is a clinical-stage biopharmaceutical company, which engages in development of novel recombinant vaccines to address a broad
Brand at a Glance
55%
Customer Loyalty
3.4/5
Product Quality
2.7/5
Pricing
4.2/5
Customer Service
Novavax NPS
Novavax's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Novavax's customers would recommend using the product based on a scale of -100 to 100.
Novavax Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Novavax NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Sep 2022 0 | Sep 2022 | 0 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novavax Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Novavax users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Novavax Product Quality
3.4/5
Novavax has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Novavax's overall Product Quality score rated by its users and customers.
Novavax Product Information
Novavax’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.novavax.com/
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Novavax Pricing
Novavax ROI & Value For Money
2.7/5
Novavax has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Novavax's overall ROI score rated by its users and customers.
Novavax Customer Satisfaction (CSAT)
Novavax Customer Satisfaction (CSAT) Score
100 / 100
Novavax has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Novavax Customer Service
4.2/5
Novavax has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Novavax's overall Customer Service score rated by its users and customers.
About Novavax's Customer Service
Address
Gaithersburg, MD
Website
http://www.novavax.com/
Novavax as an Employer
3.0/5
Novavax has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Novavax scored a 0 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of Novavax would recommend the brand to a friend. ENPS measures how likely Novavax employees would recommend working at Novavax to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
