34
NPS
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Novelis Inc.
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About Novelis Inc. Brand
Brand at a Glance
80%
Customer Loyalty
3.8/5
Product Quality
4.1/5
Pricing
3.9/5
Customer Service
Novelis Inc. NPS
Novelis Inc.'s Net Promoter Score (NPS) is a 34 with 58% Promoters, 18% Passives, and 24% Detractors. Net Promoter Score tracks whether Novelis Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Novelis Inc. Overall NPS
| 58% | Promoters |
|---|---|
| 18% | Passives |
| 24% | Detractors |
Novelis Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 45 | Apr 2023 | 45 |
Jun 2023 45 | Jun 2023 | 45 |
Jul 2023 38 | Jul 2023 | 38 |
Aug 2023 34 | Aug 2023 | 34 |
Sep 2023 37 | Sep 2023 | 37 |
Oct 2023 32 | Oct 2023 | 32 |
Dec 2023 34 | Dec 2023 | 34 |
Feb 2024 43 | Feb 2024 | 43 |
Oct 2024 39 | Oct 2024 | 39 |
Apr 2025 34 | Apr 2025 | 34 |
Jun 2025 33 | Jun 2025 | 33 |
Jul 2025 34 | Jul 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novelis Inc. NPS by Gender
Novelis Inc.'s NPS was rated 0 by Female customers on Comparably.
Female
0
Novelis Inc.'s NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Novelis Inc.'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Novelis Inc. NPS by Ethnicity
Novelis Inc.'s NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Novelis Inc. Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Novelis Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Novelis Inc. Customer Loyalty Score by Gender
Novelis Inc.'s Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Novelis Inc. Customer Loyalty Score by Ethnicity
Novelis Inc.'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Novelis Inc..
100
out of 100
Caucasian
Novelis Inc. Product Quality
3.8/5
Novelis Inc. has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Novelis Inc. Product Information
Novelis Inc.’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://Novelis.com
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Quick Insights into Novelis Inc. Product Quality
Novelis Inc.'s Product Quality score was rated highest by Caucasian customers.
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Ranked Novelis Inc. Product Quality the Highest
Novelis Inc. Product Quality Score by Gender
Novelis Inc.'s Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Novelis Inc..
Female
3.8/5
Male
N/A
Novelis Inc. Product Quality Score by Ethnicity
Novelis Inc.'s Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Novelis Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Novelis Inc. Pricing
Novelis Inc. ROI & Value For Money
4.1/5
Novelis Inc. has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Novelis Inc. ROI
Novelis Inc.'s ROI score was rated highest by Caucasian customers.
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Ranked Novelis Inc. ROI the Highest
Novelis Inc. ROI Score by Gender
Novelis Inc.'s ROI score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Novelis Inc. ROI Score by Ethnicity
Novelis Inc.'s ROI score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Novelis Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Novelis Inc. Customer Satisfaction (CSAT)
Novelis Inc. Customer Satisfaction (CSAT) Score
64 / 100
Novelis Inc. has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
35%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Novelis Inc. Customer Satisfaction
Novelis Inc.'s Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Novelis Inc. Customer Satisfaction the Highest
Novelis Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Novelis Inc. Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Novelis Inc. Customer Service
3.9/5
Novelis Inc. has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Novelis Inc.'s Customer Service
Website
http://Novelis.com
Quick Insights into Novelis Inc. Customer Service
Novelis Inc.'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Novelis Inc. Customer Service score.
Ranked Novelis Inc. Customer Service the Highest
Novelis Inc. Customer Service Score by Gender
Novelis Inc.'s Customer Service score was rated 3.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Novelis Inc..
Female
3.6/5
Male
N/A
Novelis Inc. Customer Service Score by Ethnicity
Novelis Inc.'s Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Novelis Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Novelis Inc. as an Employer
3.7/5
Novelis Inc. has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Novelis Inc. scored a 34 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Novelis Inc. would recommend the brand to a friend. ENPS measures how likely Novelis Inc. employees would recommend working at Novelis Inc. to a friend.
Net Promoter Score
34
NPS Score
| 58% | Promoters |
|---|---|
| 18% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 33% | Promoters |
|---|---|
| 20% | Passive |
| 47% | Detractors |
