-100
NPS
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Novella
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About Novella's Brand
Novella Clinical (Novella), a full-service clinical research organization (CRO) focused primarily on emerging oncology customers.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Novella NPS
Novella's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Novella's customers would recommend using the product based on a scale of -100 to 100.
Novella Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Novella NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Mar 2022 -100 | Mar 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Novella Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Novella users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Novella Product Quality
1.5/5
Novella has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Novella's overall Product Quality score rated by its users and customers.
Novella Product Information
Novella’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://novellaclinical.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Novella Pricing
Novella ROI & Value For Money
1.5/5
Novella has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Novella's overall ROI score rated by its users and customers.
Novella Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Novella Customer Service
2/5
Novella has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Novella's Customer Service
Address
1700 Perimeter Park Drive, Morrisville, NC 27560
Website
http://novellaclinical.com/
Phone Number
19193131455
Novella as an Employer
3.3/5
Novella has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Novella scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Novella would recommend the brand to a friend. ENPS measures how likely Novella employees would recommend working at Novella to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
