-39
NPS
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NOW CFO
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About NOW CFO's Brand
NOW CFO is a “roll-up our sleeves” full service consulting firm with a singular focus on outsourced CFO, Controller, accounting, and finance needs.
Brand at a Glance
58%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
NOW CFO NPS
NOW CFO's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether NOW CFO's customers would recommend using the product based on a scale of -100 to 100.
NOW CFO Overall NPS
| 24% | Promoters |
|---|---|
| 13% | Passives |
| 63% | Detractors |
NOW CFO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Aug 2020 0 | Aug 2020 | 0 |
Jun 2022 -25 | Jun 2022 | -25 |
Dec 2023 -40 | Dec 2023 | -40 |
Feb 2024 -17 | Feb 2024 | -17 |
Apr 2024 -29 | Apr 2024 | -29 |
Jun 2024 -37 | Jun 2024 | -37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NOW CFO Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of NOW CFO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NOW CFO Product Quality
3.1/5
NOW CFO has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NOW CFO's overall Product Quality score rated by its users and customers.
NOW CFO Product Information
NOW CFO’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://nowcfo.com/
- Company Size
- 51-200 Employees
Industry
Accounting
NOW CFO Pricing
NOW CFO ROI & Value For Money
2.9/5
NOW CFO has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NOW CFO's overall ROI score rated by its users and customers.
NOW CFO Customer Satisfaction (CSAT)
NOW CFO Customer Satisfaction (CSAT) Score
20 / 100
NOW CFO has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NOW CFO Customer Service
2.9/5
NOW CFO has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock NOW CFO's overall Customer Service score rated by its users and customers.
About NOW CFO's Customer Service
Address
210 N 2100 W, Salt Lake City, UT 84116
Website
http://nowcfo.com/
Phone Number
(801) 938-4764
NOW CFO's Social Links
NOW CFO as an Employer
2.7/5
NOW CFO has a 2.7/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
NOW CFO scored a -39 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of NOW CFO would recommend the brand to a friend. ENPS measures how likely NOW CFO employees would recommend working at NOW CFO to a friend.
Net Promoter Score
-39
NPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
