-12
NPS
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Brand Page
NPC
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About NPC's Brand
NPC is a start-up biotech R&D company developing novel technology for critical care patient monitoring.
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
NPC NPS
NPC's Net Promoter Score (NPS) is a -12 with 44% Promoters, 0% Passives, and 56% Detractors. Net Promoter Score tracks whether NPC's customers would recommend using the product based on a scale of -100 to 100.
NPC Overall NPS
| 44% | Promoters |
|---|---|
| 0% | Passives |
| 56% | Detractors |
NPC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Jan 2024 -20 | Jan 2024 | -20 |
Mar 2024 0 | Mar 2024 | 0 |
Aug 2024 -15 | Aug 2024 | -15 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 -11 | Jan 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NPC Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of NPC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NPC Product Quality
3.4/5
NPC has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NPC's overall Product Quality score rated by its users and customers.
NPC Product Information
NPC’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://npc3.net/
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
NPC Pricing
NPC ROI & Value For Money
3.4/5
NPC has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock NPC's overall ROI score rated by its users and customers.
NPC Customer Satisfaction (CSAT)
NPC Customer Satisfaction (CSAT) Score
100 / 100
NPC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
71%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NPC Customer Service
3.6/5
NPC has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock NPC's overall Customer Service score rated by its users and customers.
About NPC's Customer Service
Website
http://npc3.net/
Phone Number
(260)399-1671
NPC as an Employer
3.1/5
NPC has a 3.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
NPC scored a -12 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of NPC would recommend the brand to a friend. ENPS measures how likely NPC employees would recommend working at NPC to a friend.
Net Promoter Score
-12
NPS Score
| 44% | Promoters |
|---|---|
| 0% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
