34
NPS
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Brand Page
NS1
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About NS1 Brand
NS1 is a company that focuses on managing traffic and DNS.
Brand at a Glance
53%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
NS1 NPS
NS1's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether NS1's customers would recommend using the product based on a scale of -100 to 100.
NS1 Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
NS1 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2021 33 | Dec 2021 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NS1 Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of NS1 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NS1 Product Quality
3.3/5
NS1 has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock NS1 overall Product Quality score rated by its users and customers.
NS1 Product Information
NS1’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.ns1.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
NS1 Pricing
NS1 ROI & Value For Money
3.6/5
NS1 has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock NS1 overall ROI score rated by its users and customers.
NS1 Customer Satisfaction (CSAT)
NS1 Customer Satisfaction (CSAT) Score
50 / 100
NS1 has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NS1 Customer Service
3.6/5
NS1 has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About NS1's Customer Service
Address
55 Broad St, 19th Fl, New York City, NY 10004
Website
http://www.ns1.com
Phone Number
3158065537
NS1 as an Employer
3.9/5
NS1 has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NS1 scored a 34 for Net Promoter Score and a 65 for Employee Net Promoter Score. NPS gauges how likely a customer of NS1 would recommend the brand to a friend. ENPS measures how likely NS1 employees would recommend working at NS1 to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
65
eNPS Score
| 79% | Promoters |
|---|---|
| 7% | Passive |
| 14% | Detractors |
