83
NPS
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NSC
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About NSC's Brand
NSC specializes in IT consulting, programming, and software solutions mainly for IBM i.
Brand at a Glance
89%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
NSC NPS
NSC's Net Promoter Score (NPS) is a 83 with 83% Promoters, 17% Passives, and 0% Detractors. Net Promoter Score tracks whether NSC's customers would recommend using the product based on a scale of -100 to 100.
NSC Overall NPS
| 83% | Promoters |
|---|---|
| 17% | Passives |
| 0% | Detractors |
NSC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Aug 2020 100 | Aug 2020 | 100 |
Feb 2022 66 | Feb 2022 | 66 |
May 2022 75 | May 2022 | 75 |
Jul 2022 80 | Jul 2022 | 80 |
Feb 2025 83 | Feb 2025 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NSC Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of NSC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NSC Product Quality
4.1/5
NSC has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NSC's overall Product Quality score rated by its users and customers.
NSC Product Information
NSC’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.nsc-inc.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
SaaS
NSC Pricing
NSC ROI & Value For Money
4.1/5
NSC has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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NSC Customer Satisfaction (CSAT)
NSC Customer Satisfaction (CSAT) Score
75 / 100
NSC has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NSC Customer Service
4.2/5
NSC has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About NSC's Customer Service
Address
428 W. Ryan Street, Brillion, WI 54110
Website
http://www.nsc-inc.com
Phone Number
800.624.5720
NSC as an Employer
2.6/5
NSC has a 2.6/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NSC scored a 83 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of NSC would recommend the brand to a friend. ENPS measures how likely NSC employees would recommend working at NSC to a friend.
Net Promoter Score
83
NPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
