37
NPS
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Brand Page
nThrive
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About nThrive's Brand
Be Inspired. Ignite Change. Transform Health Care. From Patient-to-Payment, nThrive provides all the technology, advisory expertise, services, analytics and education programs health care organizations need to thrive in the communities they serve. Our colleagues share a united passion to help health care organizations strengthen their financial position, which translates to accessible, quality care for all. This passion fuels our drive to innovate and participate in community outreach through the nThrive CARES program. Our colleagues are encouraged to think differently and empowered to make a lasting impact that ensures our health care providers, and our world, are healthy and productive.
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
nThrive CMO
nThrive NPS
nThrive's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether nThrive's customers would recommend using the product based on a scale of -100 to 100.
nThrive Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
nThrive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Nov 2021 -66 | Nov 2021 | -66 |
Feb 2022 17 | Feb 2022 | 17 |
Mar 2022 29 | Mar 2022 | 29 |
May 2022 37 | May 2022 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
nThrive Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of nThrive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
nThrive Product Quality
3.8/5
nThrive has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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nThrive Product Information
nThrive’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.nthrive.com
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
nThrive Pricing
nThrive ROI & Value For Money
3.9/5
nThrive has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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nThrive Customer Satisfaction (CSAT)
nThrive Customer Satisfaction (CSAT) Score
86 / 100
nThrive has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
57%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
nThrive Customer Service
3.9/5
nThrive has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About nThrive's Customer Service
Address
200 North Point Center E, Alpharetta, GA 30022
Website
http://www.nthrive.com
Phone Number
7703258200
nThrive's Social Links
nThrive as an Employer
3.3/5
nThrive has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
nThrive scored a 37 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of nThrive would recommend the brand to a friend. ENPS measures how likely nThrive employees would recommend working at nThrive to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 26% | Promoters |
|---|---|
| 11% | Passive |
| 63% | Detractors |
