-91
NPS
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NuCO2
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About NuCO2 Brand
NuCO2 Inc. is the nations leading supplier of bulk CO2 systems and bulk CO2 for carbonating and dispensing fountain beverages.
Brand at a Glance
58%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
NuCO2 NPS
NuCO2's Net Promoter Score (NPS) is a -91 with 3% Promoters, 3% Passives, and 94% Detractors. Net Promoter Score tracks whether NuCO2's customers would recommend using the product based on a scale of -100 to 100.
NuCO2 Overall NPS
| 3% | Promoters |
|---|---|
| 3% | Passives |
| 94% | Detractors |
NuCO2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 -90 | Jun 2024 | -90 |
Jul 2024 -93 | Jul 2024 | -93 |
Sep 2024 -93 | Sep 2024 | -93 |
Oct 2024 -93 | Oct 2024 | -93 |
Jan 2025 -89 | Jan 2025 | -89 |
Mar 2025 -91 | Mar 2025 | -91 |
Apr 2025 -91 | Apr 2025 | -91 |
May 2025 -91 | May 2025 | -91 |
Jun 2025 -91 | Jun 2025 | -91 |
Jul 2025 -91 | Jul 2025 | -91 |
Aug 2025 -91 | Aug 2025 | -91 |
Sep 2025 -91 | Sep 2025 | -91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NuCO2 NPS by Gender
Male customers rated NuCO2's NPS 6 points higher than Female customers.
Male
-94
NuCO2's NPS was rated -94 by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-100
NuCO2's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
NuCO2 NPS by Ethnicity
NuCO2's NPS was rated -100 points by both Asian or Pacific Islander and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -100 | Other | -100 |
NuCO2 NPS by Age
NuCO2's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
NuCO2 NPS by Usage
NuCO2's NPS was rated the highest by customers who have used NuCO2's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -88 | 5 to 10 Years | -88 |
Over 10 Years -100 | Over 10 Years | -100 |
NuCO2 Customer Reviews
Out of the 14 NuCO2 customer reviews 0 were positive and 14 were constructive. NuCO2 customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NuCO2 Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of NuCO2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NuCO2 Customer Loyalty Score by Gender
Female customers rated NuCO2's Customer Loyalty score 4% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NuCO2.
Male
60%
Yes
Female
64%
Yes
NuCO2 Customer Loyalty Score by Ethnicity
NuCO2's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NuCO2.
57
out of 100
Caucasian
78
out of 100
Hispanic or Latino
100
out of 100
Asian or Pacific Islander
59
out of 100
Other
NuCO2 Customer Loyalty Score by Age
NuCO2's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NuCO2.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 74% | 41-45 | 74% |
46-50 49% | 46-50 | 49% |
51-55 66% | 51-55 | 66% |
56-60 64% | 56-60 | 64% |
61-65 70% | 61-65 | 70% |
66+ 10% | 66+ | 10% |
NuCO2 Customer Loyalty Score by Usage
NuCO2's Customer Loyalty score was rated the highest by customers who have used NuCO2's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NuCO2 Customer Loyalty Score by Industry
NuCO2's Customer Loyalty score was rated the highest by Restaurants industry customers, and the lowest by Beverage, Wine and Spirits industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NuCO2 Product Quality
1.5/5
NuCO2 has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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NuCO2 Product Information
NuCO2’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated NuCO2's product the highest. Reviewers from the Hospitality industry rated NuCO2 the lowest at 1.5.
- Website
- http://www.nuco2.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Mining and Metals
Quick Insights into NuCO2 Product Quality
NuCO2's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers from the Restaurants industry.
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Ranked NuCO2 Product Quality the Highest
Ranked NuCO2 Product Quality the Lowest
NuCO2 Product Quality Score by Gender
Female customers rated NuCO2's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NuCO2.
Male
1.5/5
Female
1.8/5
NuCO2 Product Quality Score by Ethnicity
NuCO2's Product Quality score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NuCO2.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NuCO2 Product Quality Score by Age
NuCO2's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NuCO2.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2 | 66+ | 2 |
NuCO2 Product Quality Score by Usage
NuCO2's Product Quality score was rated 1.5 stars by customers who have used NuCO2's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NuCO2 Product Quality Score by Industry
NuCO2's Product Quality score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Restaurants industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NuCO2 Pricing
NuCO2 ROI & Value For Money
1.5/5
NuCO2 has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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NuCO2 Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry.
Quick Insights into NuCO2 ROI
NuCO2's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked NuCO2 ROI score.
Ranked NuCO2 ROI the Highest
Ranked NuCO2 ROI the Lowest
NuCO2 ROI Score by Gender
NuCO2's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NuCO2.
Male
1.5/5
Female
1.5/5
NuCO2 ROI Score by Ethnicity
NuCO2's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NuCO2.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NuCO2 ROI Score by Age
NuCO2's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NuCO2.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
NuCO2 ROI Score by Usage
NuCO2's ROI score was rated 1.5 stars by customers who have used NuCO2's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
NuCO2 ROI Score by Industry
NuCO2's ROI score was rated 1.5 stars by both Beverage, Wine and Spirits and Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NuCO2 Customer Satisfaction (CSAT)
NuCO2 Customer Satisfaction (CSAT) Score
7 / 100
NuCO2 has an overall Customer Satisfaction score of 7 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
3%
Satisfied
4%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
11%
Very Dissatisfied
79%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NuCO2 Customer Satisfaction
NuCO2's Customer Satisfaction score was rated highest by customers from the Beverage, Wine and Spirits industry, and rated lowest by customers from the Retail industry.
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Ranked NuCO2 Customer Satisfaction the Highest
Ranked NuCO2 Customer Satisfaction the Lowest
NuCO2 Customer Satisfaction Score by Gender
Male customers rated NuCO2's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NuCO2.
3 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 83% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
NuCO2 Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NuCO2 Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NuCO2.
4 / 100
Very Satisfied
0%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
82%
CSAT according to Hispanic or Latino
NuCO2 Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NuCO2.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
NuCO2 Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NuCO2.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
91%
NuCO2 Customer Satisfaction Score by Age
NuCO2's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NuCO2.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 12% | |||||||||||||||
| 66+ | 0% |
NuCO2 Customer Satisfaction Score by Usage
NuCO2's Customer Satisfaction score was rated the highest by customers who have used NuCO2's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
NuCO2 Customer Satisfaction Score by Industry
NuCO2's Customer Satisfaction score was rated the highest by Beverage, Wine and Spirits industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "NuCO2 Customer Satisfaction Score by Industry",
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"label": "Beverage, Wine and Spirits",
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"scoreClassName": "max",
"scoreLabel": 33
},
{
"label": "Hospitality",
"groupId": 523,
"score": 0,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 0
},
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"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
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"scoreClassName": "",
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}NuCO2 Customer Service
1.5/5
NuCO2 has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NuCO2 overall Customer Service score rated by its users and customers.
About NuCO2's Customer Service
Address
2800 SE Market Place, Stuart, FL
Website
http://www.nuco2.com/
Phone Number
(877) 781-3589
Quick Insights into NuCO2 Customer Service
NuCO2's Customer Service score was rated highest by customers who have used NuCO2's products/services for 1 to 2 Years, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked NuCO2 Customer Service score.
Ranked NuCO2 Customer Service the Highest
Ranked NuCO2 Customer Service the Lowest
NuCO2 Customer Service Score by Gender
NuCO2's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NuCO2.
Male
1.5/5
Female
1.5/5
NuCO2 Customer Service Score by Ethnicity
NuCO2's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NuCO2.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
NuCO2 Customer Service Score by Age
NuCO2's Customer Service score was rated 1.5 stars by customers ages 36-40 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NuCO2.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
NuCO2 Customer Service Score by Usage
NuCO2's Customer Service score was rated 1.5 stars by customers who have used NuCO2's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NuCO2 Customer Service Score by Industry
NuCO2's Customer Service score was rated 1.5 stars by both Beverage, Wine and Spirits and Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NuCO2 as an Employer
Consumer vs. Employees
NuCO2 scored a -91 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of NuCO2 would recommend the brand to a friend. ENPS measures how likely NuCO2 employees would recommend working at NuCO2 to a friend.
Net Promoter Score
-91
NPS Score
| 3% | Promoters |
|---|---|
| 3% | Passive |
| 94% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
