33
NPS
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Nuna Health
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About Nuna Health's Brand
Our mission is to help make high-quality healthcare affordable and accessible for everyone by building data solutions for the healthcare industry.
Brand at a Glance
75%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.6/5
Customer Service
Nuna Health NPS
Nuna Health's Net Promoter Score (NPS) is a 33 with 61% Promoters, 11% Passives, and 28% Detractors. Net Promoter Score tracks whether Nuna Health's customers would recommend using the product based on a scale of -100 to 100.
Nuna Health Overall NPS
| 61% | Promoters |
|---|---|
| 11% | Passives |
| 28% | Detractors |
Nuna Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 0 | Apr 2021 | 0 |
Jun 2021 25 | Jun 2021 | 25 |
Jul 2021 34 | Jul 2021 | 34 |
Aug 2021 50 | Aug 2021 | 50 |
Nov 2021 55 | Nov 2021 | 55 |
Sep 2022 49 | Sep 2022 | 49 |
Dec 2022 38 | Dec 2022 | 38 |
Mar 2023 43 | Mar 2023 | 43 |
Feb 2024 34 | Feb 2024 | 34 |
Apr 2024 25 | Apr 2024 | 25 |
Jul 2024 28 | Jul 2024 | 28 |
Aug 2025 34 | Aug 2025 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuna Health Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Nuna Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuna Health Product Quality
3.9/5
Nuna Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuna Health's overall Product Quality score rated by its users and customers.
Nuna Health Product Information
Nuna Health’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- https://www.nuna.com/
- Company Size
- 51-200 Employees
Industry
Healthcare
Nuna Health Pricing
Nuna Health ROI & Value For Money
3.8/5
Nuna Health has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Nuna Health Customer Satisfaction (CSAT)
Nuna Health Customer Satisfaction (CSAT) Score
73 / 100
Nuna Health has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
18%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nuna Health Customer Service
3.6/5
Nuna Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuna Health's overall Customer Service score rated by its users and customers.
About Nuna Health's Customer Service
Address
650 Townsend Street, Suite 425, San Francisco, CA 94103
Website
https://www.nuna.com/
Phone Number
6504508003
Nuna Health's Social Links
Nuna Health as an Employer
3.3/5
Nuna Health has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Nuna Health scored a 33 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuna Health would recommend the brand to a friend. ENPS measures how likely Nuna Health employees would recommend working at Nuna Health to a friend.
Net Promoter Score
33
NPS Score
| 61% | Promoters |
|---|---|
| 11% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 39% | Promoters |
|---|---|
| 13% | Passive |
| 48% | Detractors |
