9
NPS
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NuORDER
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About NuORDER's Brand
NuORDER is a cloud & mobile B2B eCommerce platform empowering brands and retailers to streamline their business operations.
Brand at a Glance
83%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3/5
Customer Service
NuORDER NPS
NuORDER's Net Promoter Score (NPS) is a 9 with 45% Promoters, 19% Passives, and 36% Detractors. Net Promoter Score tracks whether NuORDER's customers would recommend using the product based on a scale of -100 to 100.
NuORDER Overall NPS
| 45% | Promoters |
|---|---|
| 19% | Passives |
| 36% | Detractors |
NuORDER NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 30 | Jul 2022 | 30 |
Aug 2022 29 | Aug 2022 | 29 |
Oct 2022 21 | Oct 2022 | 21 |
Feb 2023 16 | Feb 2023 | 16 |
Mar 2023 14 | Mar 2023 | 14 |
May 2023 14 | May 2023 | 14 |
Sep 2023 13 | Sep 2023 | 13 |
Nov 2023 10 | Nov 2023 | 10 |
Apr 2024 10 | Apr 2024 | 10 |
Jun 2024 10 | Jun 2024 | 10 |
Aug 2024 12 | Aug 2024 | 12 |
Mar 2025 10 | Mar 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NuORDER Customer Reviews
Out of the 2 NuORDER customer reviews 0 were positive and 2 were constructive. NuORDER customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NuORDER Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of NuORDER users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NuORDER Product Quality
3.3/5
NuORDER has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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NuORDER Product Information
NuORDER serves markets in the United States, Europe, Australia, Canada, United Kingdom, and Germany. NuORDER supports Web devices and offers products for small, medium, and large sized businesses.
NuORDER’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://nuorder.com
- Company Size
- 51-200 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
SaaS
Languages Supported
English
Product Type
eCommerce Software
Order Management Software
Order Entry Software
Sales Management Software
Trading Software
Quick Insights into NuORDER Product Quality
NuORDER's Product Quality score was rated highest by customers who have used NuORDER's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked NuORDER's Product Quality.
Ranked NuORDER Product Quality the Highest
NuORDER Product Quality Score by Usage
NuORDER's Product Quality score was rated 3.5 stars by customers who have used NuORDER's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NuORDER Pricing
NuORDER ROI & Value For Money
3/5
NuORDER has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NuORDER's overall ROI score rated by its users and customers.
NuORDER Pricing Plans
NuORDER has a pricing structure that accommodates small, medium, and large businesses.
Who Uses NuORDER?
Small Businesses
Medium Businesses
Large Enterprises
NuORDER Customer Satisfaction (CSAT)
NuORDER Customer Satisfaction (CSAT) Score
37 / 100
NuORDER has an overall Customer Satisfaction score of 37 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
28%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NuORDER Customer Service
3/5
NuORDER has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NuORDER's overall Customer Service score rated by its users and customers.
About NuORDER's Customer Service
Address
8455 Beverly Blvd, Suite 600, West Hollywood, CA 90048
Website
http://nuorder.com
NuORDER as an Employer
3.4/5
NuORDER has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NuORDER scored a 9 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of NuORDER would recommend the brand to a friend. ENPS measures how likely NuORDER employees would recommend working at NuORDER to a friend.
Net Promoter Score
9
NPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
