49
NPS
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Brand Page
Nuro
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About Nuro's Brand
NURO is a technology company which aims to accelerate the benefits of robotics for everyday life
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Nuro NPS
Nuro's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Nuro's customers would recommend using the product based on a scale of -100 to 100.
Nuro Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Nuro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Nov 2022 75 | Nov 2022 | 75 |
Mar 2023 80 | Mar 2023 | 80 |
Oct 2023 49 | Oct 2023 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuro Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nuro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuro Product Quality
5/5
Nuro has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuro's overall Product Quality score rated by its users and customers.
Nuro Product Information
Nuro’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://nuro.ai/
Nuro Pricing
Nuro ROI & Value For Money
4.5/5
Nuro has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuro's overall ROI score rated by its users and customers.
Nuro Customer Satisfaction (CSAT)
Nuro Customer Satisfaction (CSAT) Score
100 / 100
Nuro has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nuro Customer Service
4.2/5
Nuro has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Nuro's Customer Service
Address
Mountain View,
Website
https://nuro.ai/
Nuro as an Employer
Consumer vs. Employees
Nuro scored a 49 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuro would recommend the brand to a friend. ENPS measures how likely Nuro employees would recommend working at Nuro to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 40% | Promoters |
|---|---|
| 60% | Passive |
| 0% | Detractors |
