46
NPS
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NURX
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About NURX's Brand
With Nurx, users skip the doctor visit and get the drugs they need delivered and prescribed using a mobile app saving them time and hassle
Brand at a Glance
92%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
NURX NPS
NURX's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether NURX's customers would recommend using the product based on a scale of -100 to 100.
NURX Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
NURX NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
May 2020 33 | May 2020 | 33 |
Mar 2021 50 | Mar 2021 | 50 |
Dec 2021 20 | Dec 2021 | 20 |
Mar 2022 33 | Mar 2022 | 33 |
Jun 2022 43 | Jun 2022 | 43 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 55 | Oct 2022 | 55 |
Dec 2022 40 | Dec 2022 | 40 |
May 2023 45 | May 2023 | 45 |
Nov 2023 41 | Nov 2023 | 41 |
Apr 2024 46 | Apr 2024 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NURX Customer Reviews
Out of the 2 NURX customer reviews 2 were positive and 0 were constructive. NURX customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NURX Customer Loyalty
92%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
92% of NURX users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NURX Product Quality
4/5
NURX has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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NURX Product Information
NURX’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://nurx.co
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
NURX Pricing
NURX ROI & Value For Money
3.6/5
NURX has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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NURX Customer Satisfaction (CSAT)
NURX Customer Satisfaction (CSAT) Score
100 / 100
NURX has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NURX Customer Service
3.8/5
NURX has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About NURX's Customer Service
Address
San Francisco, CA
Website
http://nurx.co
NURX as an Employer
3.7/5
NURX has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
NURX scored a 46 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of NURX would recommend the brand to a friend. ENPS measures how likely NURX employees would recommend working at NURX to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
