100
NPS
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Nustar Energy L.P.
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About Nustar Energy L.P. Brand
"NuStar Energy, engages in the terminalling, storage, and transportation of petroleum products."
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Nustar Energy L.P. NPS
Nustar Energy L.P.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Nustar Energy L.P.'s customers would recommend using the product based on a scale of -100 to 100.
Nustar Energy L.P. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Nustar Energy L.P. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2021 100 | May 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jan 2026 100 | Jan 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nustar Energy L.P. Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Nustar Energy L.P. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nustar Energy L.P. Product Quality
3.9/5
Nustar Energy L.P. has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nustar Energy L.P. overall Product Quality score rated by its users and customers.
Nustar Energy L.P. Product Information
Nustar Energy L.P.’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.nustarenergy.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Nustar Energy L.P. Pricing
Nustar Energy L.P. ROI & Value For Money
3.8/5
Nustar Energy L.P. has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Nustar Energy L.P. Customer Satisfaction (CSAT)
Nustar Energy L.P. Customer Satisfaction (CSAT) Score
100 / 100
Nustar Energy L.P. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nustar Energy L.P. Customer Service
3.8/5
Nustar Energy L.P. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Nustar Energy L.P.'s Customer Service
Address
San Antonio, TX
Website
http://www.nustarenergy.com/
Nustar Energy L.P. as an Employer
4.7/5
Nustar Energy L.P. has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nustar Energy L.P. scored a 100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Nustar Energy L.P. would recommend the brand to a friend. ENPS measures how likely Nustar Energy L.P. employees would recommend working at Nustar Energy L.P. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
