57
NPS
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Nutrabolt
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About Nutrabolt's Brand
As the makers of America's #1 Pre-Workout, Nutrabolt is a global life sciences company that specializes in sports nutrition.
Brand at a Glance
73%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Nutrabolt NPS
Nutrabolt's Net Promoter Score (NPS) is a 57 with 57% Promoters, 43% Passives, and 0% Detractors. Net Promoter Score tracks whether Nutrabolt's customers would recommend using the product based on a scale of -100 to 100.
Nutrabolt Overall NPS
| 57% | Promoters |
|---|---|
| 43% | Passives |
| 0% | Detractors |
Nutrabolt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jan 2023 66 | Jan 2023 | 66 |
May 2023 75 | May 2023 | 75 |
Jan 2024 80 | Jan 2024 | 80 |
Jul 2024 66 | Jul 2024 | 66 |
Sep 2024 57 | Sep 2024 | 57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nutrabolt Customer Reviews
Out of the 2 Nutrabolt customer reviews 2 were positive and 0 were constructive. Nutrabolt customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Nutrabolt Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nutrabolt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nutrabolt Product Quality
4.1/5
Nutrabolt has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Nutrabolt's overall Product Quality score rated by its users and customers.
Nutrabolt Product Information
Nutrabolt’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.nutrabolt.com/
- Company Size
- 201-500 Employees
Industry
Consumer Goods
Nutrabolt Pricing
Nutrabolt ROI & Value For Money
4/5
Nutrabolt has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nutrabolt's overall ROI score rated by its users and customers.
Nutrabolt Customer Satisfaction (CSAT)
Nutrabolt Customer Satisfaction (CSAT) Score
100 / 100
Nutrabolt has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nutrabolt Customer Service
4/5
Nutrabolt has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Nutrabolt's overall Customer Service score rated by its users and customers.
About Nutrabolt's Customer Service
Address
3891 S. Traditions Drive, Bryan, TX 77807
Website
https://www.nutrabolt.com/
Phone Number
8008702070
Nutrabolt's Social Links
Nutrabolt as an Employer
4.2/5
Nutrabolt has a 4.2/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Nutrabolt scored a 57 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Nutrabolt would recommend the brand to a friend. ENPS measures how likely Nutrabolt employees would recommend working at Nutrabolt to a friend.
Net Promoter Score
57
NPS Score
| 57% | Promoters |
|---|---|
| 43% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
