-24
NPS
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Nuts.com
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About Nuts.com's Brand
"Nuts.com is an online retailer of nuts, dried fruit, chocolates, seeds, spices, grains, coffees and wedding candy."
Brand at a Glance
70%
Customer Loyalty
2.8/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Nuts.com NPS
Nuts.com's Net Promoter Score (NPS) is a -24 with 31% Promoters, 14% Passives, and 55% Detractors. Net Promoter Score tracks whether Nuts.com's customers would recommend using the product based on a scale of -100 to 100.
Nuts.com Overall NPS
| 31% | Promoters |
|---|---|
| 14% | Passives |
| 55% | Detractors |
Nuts.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -16 | Oct 2023 | -16 |
Nov 2023 -16 | Nov 2023 | -16 |
Dec 2023 -18 | Dec 2023 | -18 |
Jan 2024 -23 | Jan 2024 | -23 |
Aug 2024 -19 | Aug 2024 | -19 |
Sep 2024 -18 | Sep 2024 | -18 |
Oct 2024 -18 | Oct 2024 | -18 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -22 | Dec 2024 | -22 |
Mar 2025 -25 | Mar 2025 | -25 |
May 2025 -21 | May 2025 | -21 |
Dec 2025 -24 | Dec 2025 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuts.com NPS by Gender
Female customers rated Nuts.com's NPS 4 points higher than Male customers.
Male
-32
Nuts.com's NPS was rated -32 by Male customers on Comparably.
30%
Promoters
8%
Passives
62%
Detractors
Female
-28
Nuts.com's NPS was rated -28 by Female customers on Comparably.
27%
Promoters
18%
Passives
55%
Detractors
Nuts.com NPS by Ethnicity
Nuts.com's NPS was rated -18 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
Nuts.com NPS by Age
Nuts.com's NPS was rated -86 points by customers ages 66+ on Comparably.
Nuts.com NPS by Usage
Nuts.com's NPS was rated the highest by customers who have used Nuts.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -26 | 2 to 5 Years | -26 |
Nuts.com Customer Reviews
Out of the 6 Nuts.com customer reviews 3 were positive and 3 were constructive. Nuts.com customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Nuts.com Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Nuts.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuts.com Customer Loyalty Score by Gender
Female customers rated Nuts.com's Customer Loyalty score 10% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nuts.com.
Male
65%
Yes
Female
75%
Yes
Nuts.com Customer Loyalty Score by Ethnicity
Nuts.com's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nuts.com.
78
out of 100
Caucasian
Nuts.com Customer Loyalty Score by Age
Nuts.com's Customer Loyalty score was rated 87% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nuts.com.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 87% | 66+ | 87% |
Nuts.com Customer Loyalty Score by Usage
Nuts.com's Customer Loyalty score was rated the highest by customers who have used Nuts.com's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nuts.com Customer Loyalty Score by Industry
Nuts.com's Customer Loyalty score was rated 46% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Nuts.com Product Quality
2.8/5
Nuts.com has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Nuts.com Product Information
Nuts.com’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Nuts.com's product the highest.
- Website
- www.nuts.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Food and Beverages
Quick Insights into Nuts.com Product Quality
Nuts.com's Product Quality score was rated highest by customers who have used Nuts.com's products/services for Less than 1 Year, and rated lowest by customers who have used Nuts.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Nuts.com's Product Quality.
Ranked Nuts.com Product Quality the Highest
Ranked Nuts.com Product Quality the Lowest
Nuts.com Product Quality Score by Gender
Male customers rated Nuts.com's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nuts.com.
Male
2.8/5
Female
2.4/5
Nuts.com Product Quality Score by Ethnicity
Nuts.com's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nuts.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Nuts.com Product Quality Score by Age
Nuts.com's Product Quality score was rated 1.8 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nuts.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
Nuts.com Product Quality Score by Usage
Nuts.com's Product Quality score was rated the highest by customers who have used Nuts.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nuts.com Product Quality Score by Industry
Nuts.com's Product Quality score was rated 2.5 stars by Tech industry customers.
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Nuts.com Pricing
Nuts.com ROI & Value For Money
2.7/5
Nuts.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuts.com's overall ROI score rated by its users and customers.
Nuts.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Nuts.com ROI
Nuts.com's ROI score was rated highest by customers who have used Nuts.com's products/services for Less than 1 Year, and rated lowest by customers who have used Nuts.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Nuts.com's ROI score.
Ranked Nuts.com ROI the Highest
Ranked Nuts.com ROI the Lowest
Nuts.com ROI Score by Gender
Nuts.com's ROI score was rated 2.6 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nuts.com.
Male
2.6/5
Female
2.6/5
Nuts.com ROI Score by Ethnicity
Nuts.com's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nuts.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Nuts.com ROI Score by Age
Nuts.com's ROI score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nuts.com.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Nuts.com ROI Score by Usage
Nuts.com's ROI score was rated the highest by customers who have used Nuts.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nuts.com ROI Score by Industry
Nuts.com's ROI score was rated 3 stars by Tech industry customers.
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Nuts.com Customer Satisfaction (CSAT)
Nuts.com Customer Satisfaction (CSAT) Score
46 / 100
Nuts.com has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
18%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nuts.com Customer Satisfaction
Nuts.com's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Nuts.com's Customer Satisfaction.
Ranked Nuts.com Customer Satisfaction the Highest
Ranked Nuts.com Customer Satisfaction the Lowest
Nuts.com Customer Satisfaction Score by Gender
Female customers rated Nuts.com's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nuts.com.
42 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 42% |
44 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 56% |
Nuts.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nuts.com's Customer Satisfaction (CSAT) score was rated 46% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nuts.com.
46 / 100
Very Satisfied
33%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
47%
Nuts.com Customer Satisfaction Score by Age
Nuts.com's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nuts.com.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
Nuts.com Customer Satisfaction Score by Usage
Nuts.com's Customer Satisfaction score was rated 38 points by customers who have used Nuts.com's products/services for 2 to 5 Years.
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Nuts.com Customer Service
2.7/5
Nuts.com has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Nuts.com's Customer Service
Address
125 Moen Street, Cranford, NJ 07016
Website
www.nuts.com
Quick Insights into Nuts.com Customer Service
Nuts.com's Customer Service score was rated highest by customers who have used Nuts.com's products/services for Less than 1 Year, and rated lowest by customers who have used Nuts.com's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Nuts.com's Customer Service score.
Ranked Nuts.com Customer Service the Highest
Ranked Nuts.com Customer Service the Lowest
Nuts.com Customer Service Score by Gender
Female customers rated Nuts.com's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nuts.com.
Male
2.2/5
Female
2.3/5
Nuts.com Customer Service Score by Ethnicity
Nuts.com's Customer Service score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nuts.com.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Nuts.com Customer Service Score by Age
Nuts.com's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nuts.com.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Nuts.com Customer Service Score by Usage
Nuts.com's Customer Service score was rated the highest by customers who have used Nuts.com's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Nuts.com Customer Service Score by Industry
Nuts.com's Customer Service score was rated 3 stars by Tech industry customers.
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Nuts.com as an Employer
3.5/5
Nuts.com has a 3.5/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Nuts.com scored a -24 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuts.com would recommend the brand to a friend. ENPS measures how likely Nuts.com employees would recommend working at Nuts.com to a friend.
Net Promoter Score
-24
NPS Score
| 31% | Promoters |
|---|---|
| 14% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
