-45
NPS
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Nuvia Dental Implant Center
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About Nuvia Dental Implant Center's Brand
Nuvia Dental Implant Center provides full arch dental implants to patients, literally changing their lives!
Brand at a Glance
51%
Customer Loyalty
2.5/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Nuvia Dental Implant Center NPS
Nuvia Dental Implant Center's Net Promoter Score (NPS) is a -45 with 18% Promoters, 19% Passives, and 63% Detractors. Net Promoter Score tracks whether Nuvia Dental Implant Center's customers would recommend using the product based on a scale of -100 to 100.
Nuvia Dental Implant Center Overall NPS
| 18% | Promoters |
|---|---|
| 19% | Passives |
| 63% | Detractors |
Nuvia Dental Implant Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -33 | Nov 2024 | -33 |
Jan 2025 -30 | Jan 2025 | -30 |
Feb 2025 -28 | Feb 2025 | -28 |
Mar 2025 -31 | Mar 2025 | -31 |
Jul 2025 -35 | Jul 2025 | -35 |
Sep 2025 -30 | Sep 2025 | -30 |
Oct 2025 -31 | Oct 2025 | -31 |
Dec 2025 -36 | Dec 2025 | -36 |
Feb 2026 -38 | Feb 2026 | -38 |
Mar 2026 -41 | Mar 2026 | -41 |
Apr 2026 -44 | Apr 2026 | -44 |
May 2026 -45 | May 2026 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nuvia Dental Implant Center NPS by Gender
Female customers rated Nuvia Dental Implant Center's NPS 3 points higher than Male customers.
Male
-63
Nuvia Dental Implant Center's NPS was rated -63 by Male customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Female
-60
Nuvia Dental Implant Center's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Nuvia Dental Implant Center NPS by Ethnicity
Nuvia Dental Implant Center's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 20 | African American/Black | 20 |
Nuvia Dental Implant Center NPS by Age
Nuvia Dental Implant Center's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Nuvia Dental Implant Center NPS by Usage
Nuvia Dental Implant Center's NPS was rated -50 points by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
Nuvia Dental Implant Center Customer Reviews
Out of the 8 Nuvia Dental Implant Center customer reviews 4 were positive and 4 were constructive. Nuvia Dental Implant Center customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Nuvia Dental Implant Center Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of Nuvia Dental Implant Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nuvia Dental Implant Center Customer Loyalty Score by Gender
Male customers rated Nuvia Dental Implant Center's Customer Loyalty score 9% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nuvia Dental Implant Center.
Male
55%
Yes
Female
46%
Yes
Nuvia Dental Implant Center Customer Loyalty Score by Ethnicity
Nuvia Dental Implant Center's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nuvia Dental Implant Center.
59
out of 100
Caucasian
28
out of 100
African American/Black
Nuvia Dental Implant Center Customer Loyalty Score by Age
Nuvia Dental Implant Center's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Nuvia Dental Implant Center.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 40% | 51-55 | 40% |
56-60 70% | 56-60 | 70% |
61-65 55% | 61-65 | 55% |
66+ 40% | 66+ | 40% |
Nuvia Dental Implant Center Customer Loyalty Score by Usage
Nuvia Dental Implant Center's Customer Loyalty score was rated 55% by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nuvia Dental Implant Center Product Quality
2.5/5
Nuvia Dental Implant Center has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuvia Dental Implant Center's overall Product Quality score rated by its users and customers.
Nuvia Dental Implant Center Product Information
Nuvia Dental Implant Center’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.nuviasmiles.com/
- Company Size
- 201-500 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Nuvia Dental Implant Center Product Quality
Nuvia Dental Implant Center's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Nuvia Dental Implant Center's Product Quality.
Ranked Nuvia Dental Implant Center Product Quality the Highest
Ranked Nuvia Dental Implant Center Product Quality the Lowest
Nuvia Dental Implant Center Product Quality Score by Gender
Male customers rated Nuvia Dental Implant Center's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nuvia Dental Implant Center.
Male
2.6/5
Female
2.1/5
Nuvia Dental Implant Center Product Quality Score by Ethnicity
Nuvia Dental Implant Center's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nuvia Dental Implant Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 3 | African American/Black | 3 |
Nuvia Dental Implant Center Product Quality Score by Age
Nuvia Dental Implant Center's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Nuvia Dental Implant Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 3.3 | 66+ | 3.3 |
Nuvia Dental Implant Center Product Quality Score by Usage
Nuvia Dental Implant Center's Product Quality score was rated 2.6 stars by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nuvia Dental Implant Center Pricing
Nuvia Dental Implant Center ROI & Value For Money
2.1/5
Nuvia Dental Implant Center has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Nuvia Dental Implant Center ROI
Nuvia Dental Implant Center's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Nuvia Dental Implant Center's ROI score.
Ranked Nuvia Dental Implant Center ROI the Highest
Ranked Nuvia Dental Implant Center ROI the Lowest
Nuvia Dental Implant Center ROI Score by Gender
Female customers rated Nuvia Dental Implant Center's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nuvia Dental Implant Center.
Male
1.7/5
Female
1.8/5
Nuvia Dental Implant Center ROI Score by Ethnicity
Nuvia Dental Implant Center's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nuvia Dental Implant Center.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Nuvia Dental Implant Center ROI Score by Age
Nuvia Dental Implant Center's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Nuvia Dental Implant Center.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2 | 66+ | 2 |
Nuvia Dental Implant Center ROI Score by Usage
Nuvia Dental Implant Center's ROI score was rated 2 stars by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nuvia Dental Implant Center Customer Satisfaction (CSAT)
Nuvia Dental Implant Center Customer Satisfaction (CSAT) Score
32 / 100
Nuvia Dental Implant Center has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
18%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nuvia Dental Implant Center Customer Satisfaction
Nuvia Dental Implant Center's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers ages 56-60.
Sign Up to unlock insights into how customers have ranked Nuvia Dental Implant Center's Customer Satisfaction.
Ranked Nuvia Dental Implant Center Customer Satisfaction the Highest
Ranked Nuvia Dental Implant Center Customer Satisfaction the Lowest
Nuvia Dental Implant Center Customer Satisfaction Score by Gender
Female customers rated Nuvia Dental Implant Center's Customer Satisfaction score 4 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nuvia Dental Implant Center.
26 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 63% |
30 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
Nuvia Dental Implant Center Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Nuvia Dental Implant Center's Customer Satisfaction (CSAT) score was rated 9% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nuvia Dental Implant Center.
9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
82%
CSAT according to African American/Black
Nuvia Dental Implant Center's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nuvia Dental Implant Center.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Nuvia Dental Implant Center Customer Satisfaction Score by Age
Nuvia Dental Implant Center's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Nuvia Dental Implant Center.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 34% |
Nuvia Dental Implant Center Customer Satisfaction Score by Usage
Nuvia Dental Implant Center's Customer Satisfaction score was rated 35 points by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nuvia Dental Implant Center Customer Service
2.2/5
Nuvia Dental Implant Center has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Nuvia Dental Implant Center's overall Customer Service score rated by its users and customers.
About Nuvia Dental Implant Center's Customer Service
Address
7884 South Highland Drive, Salt Lake City, UT 84121
Website
https://www.nuviasmiles.com/
Phone Number
801-308-1008
Nuvia Dental Implant Center's Social Links
Quick Insights into Nuvia Dental Implant Center Customer Service
Nuvia Dental Implant Center's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Nuvia Dental Implant Center's Customer Service score.
Ranked Nuvia Dental Implant Center Customer Service the Highest
Ranked Nuvia Dental Implant Center Customer Service the Lowest
Nuvia Dental Implant Center Customer Service Score by Gender
Male customers rated Nuvia Dental Implant Center's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nuvia Dental Implant Center.
Male
1.9/5
Female
1.8/5
Nuvia Dental Implant Center Customer Service Score by Ethnicity
Nuvia Dental Implant Center's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nuvia Dental Implant Center.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3 | African American/Black | 3 |
Nuvia Dental Implant Center Customer Service Score by Age
Nuvia Dental Implant Center's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Nuvia Dental Implant Center.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.6 | 66+ | 2.6 |
Nuvia Dental Implant Center Customer Service Score by Usage
Nuvia Dental Implant Center's Customer Service score was rated 2 stars by customers who have used Nuvia Dental Implant Center's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nuvia Dental Implant Center as an Employer
3.6/5
Nuvia Dental Implant Center has a 3.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Nuvia Dental Implant Center
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Nuvia Dental Implant Center scored a -45 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Nuvia Dental Implant Center would recommend the brand to a friend. ENPS measures how likely Nuvia Dental Implant Center employees would recommend working at Nuvia Dental Implant Center to a friend.
Net Promoter Score
-45
NPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 41% | Promoters |
|---|---|
| 13% | Passive |
| 46% | Detractors |
