5
NPS
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NV5 Global
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About NV5 Global's Brand
NV5 Holdings Provides professional and technical engineering and consulting solutions.
Brand at a Glance
59%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
NV5 Global NPS
NV5 Global's Net Promoter Score (NPS) is a 5 with 50% Promoters, 5% Passives, and 45% Detractors. Net Promoter Score tracks whether NV5 Global's customers would recommend using the product based on a scale of -100 to 100.
NV5 Global Overall NPS
| 50% | Promoters |
|---|---|
| 5% | Passives |
| 45% | Detractors |
NV5 Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 40 | May 2022 | 40 |
Jul 2022 29 | Jul 2022 | 29 |
Sep 2022 44 | Sep 2022 | 44 |
Oct 2022 30 | Oct 2022 | 30 |
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 25 | Jul 2023 | 25 |
Oct 2023 14 | Oct 2023 | 14 |
Jan 2024 22 | Jan 2024 | 22 |
Feb 2024 27 | Feb 2024 | 27 |
Aug 2024 10 | Aug 2024 | 10 |
Jun 2025 16 | Jun 2025 | 16 |
Jul 2025 5 | Jul 2025 | 5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NV5 Global NPS by Gender
NV5 Global's NPS was rated 0 by Male customers on Comparably.
Male
0
NV5 Global's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
NV5 Global's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
NV5 Global Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of NV5 Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NV5 Global Customer Loyalty Score by Gender
NV5 Global's Customer Loyalty score was rated 33 by Male customers on Comparably.
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Male
33%
Yes
Female
N/A
Yes
NV5 Global Product Quality
3.4/5
NV5 Global has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NV5 Global Product Information
NV5 Global’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.nv5.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Quick Insights into NV5 Global Product Quality
NV5 Global's Product Quality score was rated highest by Male customers.
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Ranked NV5 Global Product Quality the Highest
NV5 Global Product Quality Score by Gender
NV5 Global's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
NV5 Global Pricing
NV5 Global ROI & Value For Money
3.1/5
NV5 Global has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into NV5 Global ROI
NV5 Global's ROI score was rated highest by Male customers.
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Ranked NV5 Global ROI the Highest
NV5 Global ROI Score by Gender
NV5 Global's ROI score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
NV5 Global Customer Satisfaction (CSAT)
NV5 Global Customer Satisfaction (CSAT) Score
58 / 100
NV5 Global has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
36%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NV5 Global Customer Satisfaction
NV5 Global's Customer Satisfaction score was rated highest by Male customers.
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Ranked NV5 Global Customer Satisfaction the Highest
NV5 Global Customer Satisfaction Score by Gender
NV5 Global's Customer Satisfaction score was rated 75 by Male customers on Comparably.
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75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 0% |
NV5 Global Customer Service
3.2/5
NV5 Global has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About NV5 Global's Customer Service
Address
Hollywood, FL
Website
http://www.nv5.com/
Quick Insights into NV5 Global Customer Service
NV5 Global's Customer Service score was rated highest by Male customers.
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Ranked NV5 Global Customer Service the Highest
NV5 Global Customer Service Score by Gender
NV5 Global's Customer Service score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NV5 Global.
Male
3.9/5
Female
N/A
NV5 Global as an Employer
2.9/5
NV5 Global has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
NV5 Global scored a 5 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of NV5 Global would recommend the brand to a friend. ENPS measures how likely NV5 Global employees would recommend working at NV5 Global to a friend.
Net Promoter Score
5
NPS Score
| 50% | Promoters |
|---|---|
| 5% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 19% | Promoters |
|---|---|
| 18% | Passive |
| 63% | Detractors |
