-34
NPS
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NVM
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About NVM's Brand
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
NVM NPS
NVM's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether NVM's customers would recommend using the product based on a scale of -100 to 100.
NVM Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
NVM NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -100 | Mar 2024 | -100 |
Jul 2024 0 | Jul 2024 | 0 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NVM Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NVM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NVM Product Quality
3.7/5
NVM has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock NVM's overall Product Quality score rated by its users and customers.
NVM Product Information
NVM’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
NVM Pricing
NVM ROI & Value For Money
3/5
NVM has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NVM's overall ROI score rated by its users and customers.
NVM Customer Satisfaction (CSAT)
NVM Customer Satisfaction (CSAT) Score
100 / 100
NVM has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NVM Customer Service
3.5/5
NVM has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock NVM's overall Customer Service score rated by its users and customers.
NVM as an Employer
4.5/5
NVM has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NVM scored a -34 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of NVM would recommend the brand to a friend. ENPS measures how likely NVM employees would recommend working at NVM to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
