-100
NPS
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Brand Page
Nvoicepay
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About Nvoicepay's Brand
Nvoicepay delivers strategic payments solutions to automate accounts payable.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Nvoicepay NPS
Nvoicepay's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Nvoicepay's customers would recommend using the product based on a scale of -100 to 100.
Nvoicepay Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Nvoicepay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nvoicepay Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Nvoicepay users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nvoicepay Product Quality
1.5/5
Nvoicepay has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nvoicepay's overall Product Quality score rated by its users and customers.
Nvoicepay Product Information
Nvoicepay’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.nvoicepay.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
FinTech
Nvoicepay Pricing
Nvoicepay ROI & Value For Money
1.5/5
Nvoicepay has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nvoicepay's overall ROI score rated by its users and customers.
Nvoicepay Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nvoicepay Customer Service
1.5/5
Nvoicepay has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Nvoicepay's overall Customer Service score rated by its users and customers.
About Nvoicepay's Customer Service
Address
8905 SW Nimbus Ave, Suite 240, Beaverton, OR 97008
Website
http://www.nvoicepay.com
Phone Number
(877) 974-1750
Consumer vs. Employees
Nvoicepay scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Nvoicepay would recommend the brand to a friend. ENPS measures how likely Nvoicepay employees would recommend working at Nvoicepay to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
