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NPS
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NWEA
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About NWEA's Brand
NWEA is a not for profit educational services organization.
Brand at a Glance
71%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
NWEA NPS
NWEA's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether NWEA's customers would recommend using the product based on a scale of -100 to 100.
NWEA Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
NWEA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
Mar 2022 -11 | Mar 2022 | -11 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -9 | May 2022 | -9 |
Jul 2022 15 | Jul 2022 | 15 |
Apr 2023 6 | Apr 2023 | 6 |
Feb 2024 -1 | Feb 2024 | -1 |
Jun 2024 0 | Jun 2024 | 0 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 0 | Oct 2024 | 0 |
Jan 2025 5 | Jan 2025 | 5 |
Oct 2025 -1 | Oct 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NWEA NPS by Gender
NWEA's NPS was rated -50 by Female customers on Comparably.
Female
-50
NWEA's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
NWEA's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
NWEA NPS by Ethnicity
NWEA's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
NWEA NPS by Usage
NWEA's NPS was rated the highest by customers who have used NWEA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
NWEA Customer Reviews
Out of the 3 NWEA customer reviews 0 were positive and 3 were constructive. NWEA customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
NWEA Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of NWEA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NWEA Customer Loyalty Score by Gender
NWEA's Customer Loyalty score was rated 78 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NWEA.
Female
78%
Yes
Male
N/A
Yes
NWEA Customer Loyalty Score by Ethnicity
NWEA's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NWEA.
78
out of 100
Caucasian
NWEA Customer Loyalty Score by Usage
NWEA's Customer Loyalty score was rated the highest by customers who have used NWEA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NWEA Customer Loyalty Score by Industry
NWEA's Customer Loyalty score was rated 40% by both Education and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NWEA Product Quality
3.4/5
NWEA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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NWEA Product Information
NWEA’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NWEA's product the highest.
- Website
- http://www.nwea.org
- Company Size
- 501-1,000 Employees
Industry
Tech
Education Management
Quick Insights into NWEA Product Quality
NWEA's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked NWEA Product Quality the Highest
Ranked NWEA Product Quality the Lowest
NWEA Product Quality Score by Gender
NWEA's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NWEA.
Female
3/5
Male
N/A
NWEA Product Quality Score by Ethnicity
NWEA's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NWEA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
NWEA Product Quality Score by Usage
NWEA's Product Quality score was rated 2.3 stars by customers who have used NWEA's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
NWEA Product Quality Score by Industry
NWEA's Product Quality score was rated 2.3 stars by both Education and Tech industry customers.
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NWEA Pricing
NWEA ROI & Value For Money
3/5
NWEA has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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NWEA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Tech industry think that they had the lowest ROI from NWEA.
Quick Insights into NWEA ROI
NWEA's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked NWEA ROI the Highest
Ranked NWEA ROI the Lowest
NWEA ROI Score by Gender
NWEA's ROI score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NWEA.
Female
3/5
Male
N/A
NWEA ROI Score by Ethnicity
NWEA's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NWEA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
NWEA ROI Score by Usage
NWEA's ROI score was rated the highest by customers who have used NWEA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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NWEA ROI Score by Industry
NWEA's ROI score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
NWEA Customer Satisfaction (CSAT)
NWEA Customer Satisfaction (CSAT) Score
54 / 100
NWEA has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
19%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NWEA Customer Satisfaction
NWEA's Customer Satisfaction score was rated highest by Female customers.
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Ranked NWEA Customer Satisfaction the Highest
NWEA Customer Satisfaction Score by Gender
NWEA's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NWEA.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 34% | |
Very Dissatisfied | 0% |
NWEA Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NWEA's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of NWEA.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
NWEA Customer Satisfaction Score by Industry
NWEA's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "NWEA Customer Satisfaction Score by Industry",
"text": "NWEA's Customer Satisfaction score was rated 33 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "NWEA's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}NWEA Customer Service
3.2/5
NWEA has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock NWEA's overall Customer Service score rated by its users and customers.
About NWEA's Customer Service
Website
http://www.nwea.org
Quick Insights into NWEA Customer Service
NWEA's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used NWEA's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked NWEA's Customer Service score.
Ranked NWEA Customer Service the Highest
Ranked NWEA Customer Service the Lowest
NWEA Customer Service Score by Gender
NWEA's Customer Service score was rated 3.2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NWEA.
Female
3.2/5
Male
N/A
NWEA Customer Service Score by Ethnicity
NWEA's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NWEA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
NWEA Customer Service Score by Usage
NWEA's Customer Service score was rated the highest by customers who have used NWEA's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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NWEA Customer Service Score by Industry
NWEA's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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NWEA as an Employer
2.8/5
NWEA has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
NWEA scored a 0 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of NWEA would recommend the brand to a friend. ENPS measures how likely NWEA employees would recommend working at NWEA to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 23% | Promoters |
|---|---|
| 24% | Passive |
| 53% | Detractors |
