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NPS
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NYC Department of Parks & Recreation
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About NYC Department of Parks & Recreation's Brand
NYC Department of Parks & Recreation is a New York-based government department that provides recreational and athletic facilities and more.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
NYC Department of Parks & Recreation NPS
NYC Department of Parks & Recreation's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether NYC Department of Parks & Recreation's customers would recommend using the product based on a scale of -100 to 100.
NYC Department of Parks & Recreation Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
NYC Department of Parks & Recreation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 0 | Nov 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NYC Department of Parks & Recreation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NYC Department of Parks & Recreation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NYC Department of Parks & Recreation Product Quality
4/5
NYC Department of Parks & Recreation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock NYC Department of Parks & Recreation's overall Product Quality score rated by its users and customers.
NYC Department of Parks & Recreation Product Information
NYC Department of Parks & Recreation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.nycgovparks.org/
- Company Size
- 501-1,000 Employees
Industry
Tech
Government & Legal
Sports & Entertainment
NYC Department of Parks & Recreation Pricing
NYC Department of Parks & Recreation ROI & Value For Money
4/5
NYC Department of Parks & Recreation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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NYC Department of Parks & Recreation Customer Satisfaction (CSAT)
NYC Department of Parks & Recreation Customer Satisfaction (CSAT) Score
100 / 100
NYC Department of Parks & Recreation has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NYC Department of Parks & Recreation Customer Service
4.5/5
NYC Department of Parks & Recreation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About NYC Department of Parks & Recreation's Customer Service
Address
830 Fifth Ave, New York City, NY
Website
http://www.nycgovparks.org/
Phone Number
17183700932
NYC Department of Parks & Recreation as an Employer
Consumer vs. Employees
NYC Department of Parks & Recreation scored a 0 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of NYC Department of Parks & Recreation would recommend the brand to a friend. ENPS measures how likely NYC Department of Parks & Recreation employees would recommend working at NYC Department of Parks & Recreation to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
