60
NPS
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NYK Line
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About NYK Line's Brand
NYK Line, is one of the largest shipping companies in the world. It is a core Mitsubishi company.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
NYK Line NPS
NYK Line's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether NYK Line's customers would recommend using the product based on a scale of -100 to 100.
NYK Line Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
NYK Line NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Feb 2024 50 | Feb 2024 | 50 |
Mar 2024 60 | Mar 2024 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NYK Line Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of NYK Line users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NYK Line Product Quality
5/5
NYK Line has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NYK Line's overall Product Quality score rated by its users and customers.
NYK Line Product Information
NYK Line’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www2.nykline.com/
- Company Size
- 501-1,000 Employees
NYK Line Pricing
NYK Line ROI & Value For Money
5/5
NYK Line has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NYK Line's overall ROI score rated by its users and customers.
NYK Line Customer Satisfaction (CSAT)
NYK Line Customer Satisfaction (CSAT) Score
100 / 100
NYK Line has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NYK Line Customer Service
5/5
NYK Line has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock NYK Line's overall Customer Service score rated by its users and customers.
About NYK Line's Customer Service
Address
300 Lighting Way, Secaucus, NJ 07094
Website
https://www2.nykline.com/
Phone Number
201-553-3725
NYK Line as an Employer
3.9/5
NYK Line has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
NYK Line scored a 60 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of NYK Line would recommend the brand to a friend. ENPS measures how likely NYK Line employees would recommend working at NYK Line to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 53% | Promoters |
|---|---|
| 34% | Passive |
| 13% | Detractors |
