-13
NPS
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Nymbus
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About Nymbus' Brand
Cloud based solution for core banking. Features include integrations, pre-loaded reports, and document management.
Brand at a Glance
60%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
Nymbus NPS
Nymbus's Net Promoter Score (NPS) is a -13 with 37% Promoters, 13% Passives, and 50% Detractors. Net Promoter Score tracks whether Nymbus's customers would recommend using the product based on a scale of -100 to 100.
Nymbus Overall NPS
| 37% | Promoters |
|---|---|
| 13% | Passives |
| 50% | Detractors |
Nymbus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
May 2022 -50 | May 2022 | -50 |
Sep 2022 -60 | Sep 2022 | -60 |
Jan 2024 -33 | Jan 2024 | -33 |
Jun 2024 -29 | Jun 2024 | -29 |
Feb 2025 -13 | Feb 2025 | -13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nymbus Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Nymbus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nymbus Product Quality
2.8/5
Nymbus has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Nymbus' overall Product Quality score rated by its users and customers.
Nymbus Product Information
Nymbus’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.nymbus.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
SaaS
Nymbus Pricing
Nymbus ROI & Value For Money
2.6/5
Nymbus has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nymbus' overall ROI score rated by its users and customers.
Nymbus Customer Satisfaction (CSAT)
Nymbus Customer Satisfaction (CSAT) Score
40 / 100
Nymbus has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Nymbus Customer Service
2.9/5
Nymbus has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nymbus' overall Customer Service score rated by its users and customers.
About Nymbus's Customer Service
Address
1688 Meridian Avenue, Suite 700, Miami Beach, FL 33139
Website
http://www.nymbus.com
Phone Number
(786) 485-0686
Nymbus's Social Links
Nymbus as an Employer
3.0/5
Nymbus has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Nymbus scored a -13 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Nymbus would recommend the brand to a friend. ENPS measures how likely Nymbus employees would recommend working at Nymbus to a friend.
Net Promoter Score
-13
NPS Score
| 37% | Promoters |
|---|---|
| 13% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
