7
NPS
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Brand Page
NYU
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About NYU's Brand
NYU is a school.
Brand at a Glance
61%
Customer Loyalty
3.6/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
NYU NPS
NYU's Net Promoter Score (NPS) is a 7 with 48% Promoters, 11% Passives, and 41% Detractors. Net Promoter Score tracks whether NYU's customers would recommend using the product based on a scale of -100 to 100.
NYU Overall NPS
| 48% | Promoters |
|---|---|
| 11% | Passives |
| 41% | Detractors |
NYU NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 28 | Jan 2023 | 28 |
Mar 2023 34 | Mar 2023 | 34 |
May 2023 25 | May 2023 | 25 |
Aug 2023 20 | Aug 2023 | 20 |
Sep 2023 24 | Sep 2023 | 24 |
Oct 2023 18 | Oct 2023 | 18 |
Jan 2024 21 | Jan 2024 | 21 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 12 | May 2024 | 12 |
Mar 2025 8 | Mar 2025 | 8 |
Dec 2025 8 | Dec 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NYU Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of NYU users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NYU Product Quality
3.6/5
NYU has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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NYU Product Information
NYU’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.nyu.edu
- Company Size
- 10,000+ Employees
NYU Pricing
NYU ROI & Value For Money
3.3/5
NYU has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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NYU Customer Satisfaction (CSAT)
NYU Customer Satisfaction (CSAT) Score
56 / 100
NYU has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
26%
Neither Satisfied nor Dissatisfied
31%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NYU Customer Service
3.2/5
NYU has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About NYU's Customer Service
Website
http://www.nyu.edu
NYU as an Employer
3.8/5
NYU has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
NYU scored a 7 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of NYU would recommend the brand to a friend. ENPS measures how likely NYU employees would recommend working at NYU to a friend.
Net Promoter Score
7
NPS Score
| 48% | Promoters |
|---|---|
| 11% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 36% | Promoters |
|---|---|
| 33% | Passive |
| 31% | Detractors |
