2
NPS
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NYU Langone Health
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About NYU Langone Health's Brand
NYU Langone Health is one of the nation’s premier academic medical centers.
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
NYU Langone Health NPS
NYU Langone Health's Net Promoter Score (NPS) is a 2 with 47% Promoters, 8% Passives, and 45% Detractors. Net Promoter Score tracks whether NYU Langone Health's customers would recommend using the product based on a scale of -100 to 100.
NYU Langone Health Overall NPS
| 47% | Promoters |
|---|---|
| 8% | Passives |
| 45% | Detractors |
NYU Langone Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 1 | Mar 2024 | 1 |
Apr 2024 1 | Apr 2024 | 1 |
May 2024 3 | May 2024 | 3 |
Jun 2024 1 | Jun 2024 | 1 |
Aug 2024 3 | Aug 2024 | 3 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 2 | Nov 2024 | 2 |
Dec 2024 2 | Dec 2024 | 2 |
Apr 2025 2 | Apr 2025 | 2 |
Nov 2025 2 | Nov 2025 | 2 |
Jan 2026 2 | Jan 2026 | 2 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NYU Langone Health NPS by Gender
Male customers rated NYU Langone Health's NPS 23 points higher than Female customers.
Male
-1
NYU Langone Health's NPS was rated -1 by Male customers on Comparably.
46%
Promoters
7%
Passives
47%
Detractors
Female
-24
NYU Langone Health's NPS was rated -24 by Female customers on Comparably.
33%
Promoters
10%
Passives
57%
Detractors
NYU Langone Health NPS by Ethnicity
NYU Langone Health's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -38 | Caucasian | -38 |
Hispanic or Latino -28 | Hispanic or Latino | -28 |
African American/Black 37 | African American/Black | 37 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
NYU Langone Health NPS by Age
NYU Langone Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
NYU Langone Health NPS by Usage
NYU Langone Health's NPS was rated the highest by customers who have used NYU Langone Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -28 | Less than 1 Year | -28 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -37 | 2 to 5 Years | -37 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years 18 | Over 10 Years | 18 |
NYU Langone Health Customer Reviews
Out of the 12 NYU Langone Health customer reviews 5 were positive and 7 were constructive. NYU Langone Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
NYU Langone Health Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of NYU Langone Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NYU Langone Health Customer Loyalty Score by Gender
Male customers rated NYU Langone Health's Customer Loyalty score 24% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of NYU Langone Health.
Male
88%
Yes
Female
64%
Yes
NYU Langone Health Customer Loyalty Score by Ethnicity
NYU Langone Health's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of NYU Langone Health.
74
out of 100
Caucasian
74
out of 100
Hispanic or Latino
55
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
NYU Langone Health Customer Loyalty Score by Age
NYU Langone Health's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of NYU Langone Health.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
31-35 100% | 31-35 | 100% |
41-45 46% | 41-45 | 46% |
46-50 70% | 46-50 | 70% |
51-55 33% | 51-55 | 33% |
56-60 85% | 56-60 | 85% |
61-65 70% | 61-65 | 70% |
66+ 90% | 66+ | 90% |
NYU Langone Health Customer Loyalty Score by Usage
NYU Langone Health's Customer Loyalty score was rated the highest by customers who have used NYU Langone Health's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NYU Langone Health Customer Loyalty Score by Industry
NYU Langone Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
NYU Langone Health Product Quality
3.1/5
NYU Langone Health has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock NYU Langone Health's overall Product Quality score rated by its users and customers.
NYU Langone Health Product Information
NYU Langone Health’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated NYU Langone Health's product the highest. Reviewers from the Accounting industry rated NYU Langone Health the lowest at 2.8.
- Website
- http://nyulangone.org
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into NYU Langone Health Product Quality
NYU Langone Health's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by Hispanic or Latino customers.
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Ranked NYU Langone Health Product Quality the Highest
Ranked NYU Langone Health Product Quality the Lowest
NYU Langone Health Product Quality Score by Gender
Male customers rated NYU Langone Health's Product Quality score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of NYU Langone Health.
Male
3.1/5
Female
2.6/5
NYU Langone Health Product Quality Score by Ethnicity
NYU Langone Health's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of NYU Langone Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
NYU Langone Health Product Quality Score by Age
NYU Langone Health's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of NYU Langone Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 2.4 | 31-35 | 2.4 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.7 | 61-65 | 2.7 |
66+ 3 | 66+ | 3 |
NYU Langone Health Product Quality Score by Usage
NYU Langone Health's Product Quality score was rated the highest by customers who have used NYU Langone Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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NYU Langone Health Product Quality Score by Industry
NYU Langone Health's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
NYU Langone Health Pricing
NYU Langone Health ROI & Value For Money
3/5
NYU Langone Health has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NYU Langone Health's overall ROI score rated by its users and customers.
NYU Langone Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from NYU Langone Health.
Quick Insights into NYU Langone Health ROI
NYU Langone Health's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used NYU Langone Health's products/services for 5 to 10 Years.
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Ranked NYU Langone Health ROI the Highest
Ranked NYU Langone Health ROI the Lowest
NYU Langone Health ROI Score by Gender
Male customers rated NYU Langone Health's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of NYU Langone Health.
Male
3.2/5
Female
2.7/5
NYU Langone Health ROI Score by Ethnicity
NYU Langone Health's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of NYU Langone Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
NYU Langone Health ROI Score by Age
NYU Langone Health's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of NYU Langone Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.4 | 31-35 | 3.4 |
41-45 3.2 | 41-45 | 3.2 |
46-50 3.1 | 46-50 | 3.1 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.1 | 56-60 | 2.1 |
61-65 2.8 | 61-65 | 2.8 |
66+ 2.5 | 66+ | 2.5 |
NYU Langone Health ROI Score by Usage
NYU Langone Health's ROI score was rated the highest by customers who have used NYU Langone Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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NYU Langone Health ROI Score by Industry
NYU Langone Health's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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NYU Langone Health Customer Satisfaction (CSAT)
NYU Langone Health Customer Satisfaction (CSAT) Score
55 / 100
NYU Langone Health has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
17%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NYU Langone Health Customer Satisfaction
NYU Langone Health's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 31-35.
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Ranked NYU Langone Health Customer Satisfaction the Highest
Ranked NYU Langone Health Customer Satisfaction the Lowest
NYU Langone Health Customer Satisfaction Score by Gender
Male customers rated NYU Langone Health's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NYU Langone Health.
50 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 36% |
45 / 100
FemaleVery Satisfied | 26% | |
|---|---|---|
Satisfied | 19% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 15% | |
Very Dissatisfied | 33% |
NYU Langone Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
NYU Langone Health's Customer Satisfaction (CSAT) score was rated 39% according to Caucasian users and customers.
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39 / 100
Very Satisfied
35%
Satisfied
4%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
39%
CSAT according to Hispanic or Latino
NYU Langone Health's Customer Satisfaction (CSAT) score was rated 29% according to Hispanic or Latino users and customers.
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29 / 100
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
CSAT according to African American/Black
NYU Langone Health's Customer Satisfaction (CSAT) score was rated 71% according to African American/Black users and customers.
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71 / 100
Very Satisfied
43%
Satisfied
28%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
29%
CSAT according to Asian or Pacific Islander
NYU Langone Health's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
NYU Langone Health Customer Satisfaction Score by Age
NYU Langone Health's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of NYU Langone Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 56% | |||||||||||||||
| 66+ | 45% |
NYU Langone Health Customer Satisfaction Score by Usage
NYU Langone Health's Customer Satisfaction score was rated the highest by customers who have used NYU Langone Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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NYU Langone Health Customer Satisfaction Score by Industry
NYU Langone Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "NYU Langone Health Customer Satisfaction Score by Industry",
"text": "NYU Langone Health's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "NYU Langone Health's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "NYU Langone Health's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Education",
"groupId": 515,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "NYU Langone Health's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 43,
"stars": 0,
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"scoreClassName": "",
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}NYU Langone Health Customer Service
3/5
NYU Langone Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock NYU Langone Health's overall Customer Service score rated by its users and customers.
About NYU Langone Health's Customer Service
Address
550 1st Ave, New York City, NY 10016
Website
http://nyulangone.org
Phone Number
(212) 263-7300
NYU Langone Health's Social Links
Quick Insights into NYU Langone Health Customer Service
NYU Langone Health's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
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Ranked NYU Langone Health Customer Service the Highest
Ranked NYU Langone Health Customer Service the Lowest
NYU Langone Health Customer Service Score by Gender
Male customers rated NYU Langone Health's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of NYU Langone Health.
Male
2.9/5
Female
2.8/5
NYU Langone Health Customer Service Score by Ethnicity
NYU Langone Health's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of NYU Langone Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
NYU Langone Health Customer Service Score by Age
NYU Langone Health's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of NYU Langone Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.2 | 31-35 | 3.2 |
41-45 3.8 | 41-45 | 3.8 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2 | 56-60 | 2 |
61-65 3 | 61-65 | 3 |
66+ 2.4 | 66+ | 2.4 |
NYU Langone Health Customer Service Score by Usage
NYU Langone Health's Customer Service score was rated the highest by customers who have used NYU Langone Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
NYU Langone Health Customer Service Score by Industry
NYU Langone Health's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
NYU Langone Health as an Employer
3.0/5
NYU Langone Health has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
NYU Langone Health scored a 2 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of NYU Langone Health would recommend the brand to a friend. ENPS measures how likely NYU Langone Health employees would recommend working at NYU Langone Health to a friend.
Net Promoter Score
2
NPS Score
| 47% | Promoters |
|---|---|
| 8% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 39% | Promoters |
|---|---|
| 15% | Passive |
| 46% | Detractors |
