8
NPS
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O.C. Tanner
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About O.C. Tanner's Brand
We help companies appreciate people who do great work.
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
O.C. Tanner NPS
O.C. Tanner's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether O.C. Tanner's customers would recommend using the product based on a scale of -100 to 100.
O.C. Tanner Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
O.C. Tanner NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 3 | Jan 2023 | 3 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 -4 | Mar 2023 | -4 |
May 2023 0 | May 2023 | 0 |
Jul 2023 3 | Jul 2023 | 3 |
Aug 2023 -1 | Aug 2023 | -1 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2024 2 | Jan 2024 | 2 |
Apr 2024 6 | Apr 2024 | 6 |
Jun 2024 3 | Jun 2024 | 3 |
Jul 2025 5 | Jul 2025 | 5 |
Aug 2025 9 | Aug 2025 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
O.C. Tanner NPS by Gender
Male customers rated O.C. Tanner's NPS 20 points higher than Female customers.
Male
40
O.C. Tanner's NPS was rated 40 by Male customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Female
20
O.C. Tanner's NPS was rated 20 by Female customers on Comparably.
60%
Promoters
0%
Passives
40%
Detractors
O.C. Tanner NPS by Ethnicity
O.C. Tanner's NPS was rated 49 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 49 | Caucasian | 49 |
O.C. Tanner NPS by Age
O.C. Tanner's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
O.C. Tanner NPS by Usage
O.C. Tanner's NPS was rated the highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 34 | Over 10 Years | 34 |
O.C. Tanner Customer Reviews
Out of the 3 O.C. Tanner customer reviews 2 were positive and 1 was constructive. O.C. Tanner customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
O.C. Tanner Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of O.C. Tanner users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
O.C. Tanner Customer Loyalty Score by Gender
Male customers rated O.C. Tanner's Customer Loyalty score 18% higher than Female customers.
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Male
100%
Yes
Female
82%
Yes
O.C. Tanner Customer Loyalty Score by Ethnicity
O.C. Tanner's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
O.C. Tanner Customer Loyalty Score by Age
O.C. Tanner's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of O.C. Tanner.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
46-50 100% | 46-50 | 100% |
O.C. Tanner Customer Loyalty Score by Usage
O.C. Tanner's Customer Loyalty score was rated 100% by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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O.C. Tanner Product Quality
3.3/5
O.C. Tanner has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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O.C. Tanner Product Information
O.C. Tanner serves markets in the United States and Asia. O.C. Tanner supports Web devices and offers products for medium and large sized businesses.
O.C. Tanner’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://octanner.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
SaaS
Languages Supported
English
Product Type
Employee Engagement Software
Employee Recognition Software
Employee Wellness Software
Quick Insights into O.C. Tanner Product Quality
O.C. Tanner's Product Quality score was rated highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked O.C. Tanner Product Quality the Highest
Ranked O.C. Tanner Product Quality the Lowest
O.C. Tanner Product Quality Score by Gender
Male customers rated O.C. Tanner's Product Quality score 1.4 stars higher than Female customers.
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Male
4.6/5
Female
3.2/5
O.C. Tanner Product Quality Score by Ethnicity
O.C. Tanner's Product Quality score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of O.C. Tanner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
O.C. Tanner Product Quality Score by Age
O.C. Tanner's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of O.C. Tanner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
46-50 3.8 | 46-50 | 3.8 |
O.C. Tanner Product Quality Score by Usage
O.C. Tanner's Product Quality score was rated the highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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O.C. Tanner Pricing
O.C. Tanner ROI & Value For Money
3.4/5
O.C. Tanner has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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O.C. Tanner Pricing Plans
O.C. Tanner has a pricing structure that accommodates medium and large businesses.
Who Uses O.C. Tanner?
Medium Businesses
Large Enterprises
Quick Insights into O.C. Tanner ROI
O.C. Tanner's ROI score was rated highest by Male customers, and rated lowest by customers ages 41-45.
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Ranked O.C. Tanner ROI the Highest
Ranked O.C. Tanner ROI the Lowest
O.C. Tanner ROI Score by Gender
Male customers rated O.C. Tanner's ROI score 1 stars higher than Female customers.
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Male
4.5/5
Female
3.5/5
O.C. Tanner ROI Score by Ethnicity
O.C. Tanner's ROI score was rated 4.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of O.C. Tanner.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
O.C. Tanner ROI Score by Age
O.C. Tanner's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of O.C. Tanner.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
46-50 4 | 46-50 | 4 |
O.C. Tanner ROI Score by Usage
O.C. Tanner's ROI score was rated the highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
O.C. Tanner Customer Satisfaction (CSAT)
O.C. Tanner Customer Satisfaction (CSAT) Score
64 / 100
O.C. Tanner has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
11%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
11%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into O.C. Tanner Customer Satisfaction
O.C. Tanner's Customer Satisfaction score was rated highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and rated lowest by Female customers.
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Ranked O.C. Tanner Customer Satisfaction the Highest
Ranked O.C. Tanner Customer Satisfaction the Lowest
O.C. Tanner Customer Satisfaction Score by Gender
Male customers rated O.C. Tanner's Customer Satisfaction score 67 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
O.C. Tanner Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
O.C. Tanner's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
O.C. Tanner Customer Satisfaction Score by Age
O.C. Tanner's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
O.C. Tanner Customer Satisfaction Score by Usage
O.C. Tanner's Customer Satisfaction score was rated 100 points by customers who have used O.C. Tanner's products/services for 5 to 10 Years.
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O.C. Tanner Customer Service
3.2/5
O.C. Tanner has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About O.C. Tanner's Customer Service
Address
1930 S State Street, Salt Lake City, UT 84115
Website
http://octanner.com
Phone Number
(800) 453-7490
Quick Insights into O.C. Tanner Customer Service
O.C. Tanner's Customer Service score was rated highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and rated lowest by customers who have used O.C. Tanner's products/services for Less than 1 Year.
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Ranked O.C. Tanner Customer Service the Highest
Ranked O.C. Tanner Customer Service the Lowest
O.C. Tanner Customer Service Score by Gender
Male customers rated O.C. Tanner's Customer Service score 0.6 stars higher than Female customers.
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Male
3.8/5
Female
3.2/5
O.C. Tanner Customer Service Score by Ethnicity
O.C. Tanner's Customer Service score was rated 4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of O.C. Tanner.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
O.C. Tanner Customer Service Score by Age
O.C. Tanner's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
46-50 4 | 46-50 | 4 |
O.C. Tanner Customer Service Score by Usage
O.C. Tanner's Customer Service score was rated the highest by customers who have used O.C. Tanner's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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O.C. Tanner as an Employer
4.5/5
O.C. Tanner has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
O.C. Tanner scored a 8 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of O.C. Tanner would recommend the brand to a friend. ENPS measures how likely O.C. Tanner employees would recommend working at O.C. Tanner to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 57% | Promoters |
|---|---|
| 17% | Passive |
| 26% | Detractors |
