100
NPS
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O'Melveny & Myers
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About O'Melveny & Myers' Brand
O'Melveny & Myers is an international law firm specializing in transactions and litigation.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
O'Melveny & Myers NPS
O'Melveny & Myers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether O'Melveny & Myers's customers would recommend using the product based on a scale of -100 to 100.
O'Melveny & Myers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
O'Melveny & Myers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 100 | Mar 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
O'Melveny & Myers Product Quality
5/5
O'Melveny & Myers has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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O'Melveny & Myers Product Information
O'Melveny & Myers’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.omm.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Government & Legal
O'Melveny & Myers Pricing
O'Melveny & Myers ROI & Value For Money
5/5
O'Melveny & Myers has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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O'Melveny & Myers Customer Satisfaction (CSAT)
O'Melveny & Myers Customer Satisfaction (CSAT) Score
100 / 100
O'Melveny & Myers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
O'Melveny & Myers as an Employer
3.0/5
O'Melveny & Myers has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
O'Melveny & Myers scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of O'Melveny & Myers would recommend the brand to a friend. ENPS measures how likely O'Melveny & Myers employees would recommend working at O'Melveny & Myers to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
