55
NPS
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O'Neill
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About O'Neill's Brand
Sometimes a story has no end. #RoamFree #oneillwomens
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
O'Neill NPS
O'Neill's Net Promoter Score (NPS) is a 55 with 70% Promoters, 15% Passives, and 15% Detractors. Net Promoter Score tracks whether O'Neill's customers would recommend using the product based on a scale of -100 to 100.
O'Neill Overall NPS
| 70% | Promoters |
|---|---|
| 15% | Passives |
| 15% | Detractors |
O'Neill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 65 | Aug 2023 | 65 |
Oct 2023 60 | Oct 2023 | 60 |
Dec 2023 61 | Dec 2023 | 61 |
Jan 2024 64 | Jan 2024 | 64 |
Feb 2024 63 | Feb 2024 | 63 |
Mar 2024 58 | Mar 2024 | 58 |
Apr 2024 57 | Apr 2024 | 57 |
Jun 2024 53 | Jun 2024 | 53 |
Oct 2024 54 | Oct 2024 | 54 |
Feb 2025 52 | Feb 2025 | 52 |
Apr 2025 54 | Apr 2025 | 54 |
Jan 2026 54 | Jan 2026 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
O'Neill NPS by Gender
Female customers rated O'Neill's NPS 31 points higher than Male customers.
Male
-20
O'Neill's NPS was rated -20 by Male customers on Comparably.
20%
Promoters
40%
Passives
40%
Detractors
Female
11
O'Neill's NPS was rated 11 by Female customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
O'Neill NPS by Ethnicity
O'Neill's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
O'Neill NPS by Age
O'Neill's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
O'Neill NPS by Usage
O'Neill's NPS was rated 11 points by customers who have used O'Neill's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 11 | Over 10 Years | 11 |
O'Neill Customer Reviews
Out of the 2 O'Neill customer reviews 1 was positive and 1 was constructive. O'Neill customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
O'Neill Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of O'Neill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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O'Neill Customer Loyalty Score by Gender
Female customers rated O'Neill's Customer Loyalty score 25% higher than Male customers.
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Male
64%
Yes
Female
89%
Yes
O'Neill Customer Loyalty Score by Ethnicity
O'Neill's Customer Loyalty score was rated 66% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of O'Neill.
66
out of 100
Caucasian
O'Neill Customer Loyalty Score by Age
O'Neill's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
66+ 82% | 66+ | 82% |
O'Neill Customer Loyalty Score by Usage
O'Neill's Customer Loyalty score was rated 89% by customers who have used O'Neill's products/services for Over 10 Years.
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O'Neill Customer Loyalty Score by Industry
O'Neill's Customer Loyalty score was rated 70% by Arts and Entertainment industry customers.
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O'Neill Product Quality
3.7/5
O'Neill has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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O'Neill Product Information
O'Neill’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated O'Neill's product the highest.
- Website
- http://www.oneill.com
- Company Size
- 201-500 Employees
Industry
Tech
Retail
Quick Insights into O'Neill Product Quality
O'Neill's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked O'Neill Product Quality the Highest
Ranked O'Neill Product Quality the Lowest
O'Neill Product Quality Score by Gender
Female customers rated O'Neill's Product Quality score 1 stars higher than Male customers.
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Male
2.7/5
Female
3.7/5
O'Neill Product Quality Score by Ethnicity
O'Neill's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of O'Neill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
O'Neill Product Quality Score by Age
O'Neill's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of O'Neill.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
66+ 3 | 66+ | 3 |
O'Neill Product Quality Score by Usage
O'Neill's Product Quality score was rated 3.7 stars by customers who have used O'Neill's products/services for Over 10 Years.
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O'Neill Product Quality Score by Industry
O'Neill's Product Quality score was rated 3.1 stars by Arts and Entertainment industry customers.
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O'Neill Pricing
O'Neill ROI & Value For Money
3.8/5
O'Neill has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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O'Neill Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into O'Neill ROI
O'Neill's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked O'Neill ROI the Highest
Ranked O'Neill ROI the Lowest
O'Neill ROI Score by Gender
Female customers rated O'Neill's ROI score 1 stars higher than Male customers.
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Male
2.6/5
Female
3.6/5
O'Neill ROI Score by Ethnicity
O'Neill's ROI score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of O'Neill.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
O'Neill ROI Score by Age
O'Neill's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of O'Neill.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
66+ 3.1 | 66+ | 3.1 |
O'Neill ROI Score by Usage
O'Neill's ROI score was rated 3.6 stars by customers who have used O'Neill's products/services for Over 10 Years.
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O'Neill ROI Score by Industry
O'Neill's ROI score was rated 2.8 stars by Arts and Entertainment industry customers.
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O'Neill Customer Satisfaction (CSAT)
O'Neill Customer Satisfaction (CSAT) Score
77 / 100
O'Neill has an overall Customer Satisfaction score of 77 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
21%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
3%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into O'Neill Customer Satisfaction
O'Neill's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked O'Neill Customer Satisfaction the Highest
Ranked O'Neill Customer Satisfaction the Lowest
O'Neill Customer Satisfaction Score by Gender
Female customers rated O'Neill's Customer Satisfaction score 50 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of O'Neill.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
75 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
O'Neill Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
O'Neill's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of O'Neill.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
38%
O'Neill Customer Satisfaction Score by Age
O'Neill's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of O'Neill.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 66+ | 50% |
O'Neill Customer Satisfaction Score by Usage
O'Neill's Customer Satisfaction score was rated 71 points by customers who have used O'Neill's products/services for Over 10 Years.
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O'Neill Customer Satisfaction Score by Industry
O'Neill's Customer Satisfaction score was rated 66 points by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "O'Neill Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Arts and Entertainment",
"groupId": 499,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "max",
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}O'Neill Customer Service
3.8/5
O'Neill has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About O'Neill's Customer Service
Address
1071 41st Avenue, Santa Cruz, CA 95063-6300
Website
http://www.oneill.com
Phone Number
831-475-7500
Quick Insights into O'Neill Customer Service
O'Neill's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked O'Neill Customer Service the Highest
Ranked O'Neill Customer Service the Lowest
O'Neill Customer Service Score by Gender
Female customers rated O'Neill's Customer Service score 1 stars higher than Male customers.
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Male
2.5/5
Female
3.5/5
O'Neill Customer Service Score by Ethnicity
O'Neill's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of O'Neill.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
O'Neill Customer Service Score by Age
O'Neill's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of O'Neill.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
66+ 3 | 66+ | 3 |
O'Neill Customer Service Score by Usage
O'Neill's Customer Service score was rated 3.5 stars by customers who have used O'Neill's products/services for Over 10 Years.
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O'Neill Customer Service Score by Industry
O'Neill's Customer Service score was rated 3 stars by Arts and Entertainment industry customers.
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O'Neill as an Employer
3.5/5
O'Neill has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
O'Neill scored a 55 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of O'Neill would recommend the brand to a friend. ENPS measures how likely O'Neill employees would recommend working at O'Neill to a friend.
Net Promoter Score
55
NPS Score
| 70% | Promoters |
|---|---|
| 15% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
36
eNPS Score
| 65% | Promoters |
|---|---|
| 6% | Passive |
| 29% | Detractors |
