4
NPS
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o9 Solutions, Inc.
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About o9 Solutions, Inc. Brand
"o9 develops digital management platforms for visibility, analytics, planning, collaboration and continuous improvement of decision making processes."
Brand at a Glance
78%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
o9 Solutions, Inc. NPS
o9 Solutions, Inc.'s Net Promoter Score (NPS) is a 4 with 41% Promoters, 22% Passives, and 37% Detractors. Net Promoter Score tracks whether o9 Solutions, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
o9 Solutions, Inc. Overall NPS
| 41% | Promoters |
|---|---|
| 22% | Passives |
| 37% | Detractors |
o9 Solutions, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -2 | Feb 2023 | -2 |
Mar 2023 -5 | Mar 2023 | -5 |
Apr 2023 -3 | Apr 2023 | -3 |
Aug 2023 -4 | Aug 2023 | -4 |
Dec 2023 -2 | Dec 2023 | -2 |
Feb 2024 2 | Feb 2024 | 2 |
Apr 2024 6 | Apr 2024 | 6 |
May 2024 7 | May 2024 | 7 |
Jul 2024 5 | Jul 2024 | 5 |
Sep 2024 3 | Sep 2024 | 3 |
Jan 2025 1 | Jan 2025 | 1 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
o9 Solutions, Inc. NPS by Gender
Female customers rated o9 Solutions, Inc.'s NPS 16 points higher than Male customers.
Male
9
o9 Solutions, Inc.'s NPS was rated 9 by Male customers on Comparably.
42%
Promoters
25%
Passives
33%
Detractors
Female
25
o9 Solutions, Inc.'s NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
o9 Solutions, Inc. NPS by Ethnicity
o9 Solutions, Inc.'s NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
o9 Solutions, Inc. NPS by Age
o9 Solutions, Inc.'s NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
o9 Solutions, Inc. NPS by Usage
o9 Solutions, Inc.'s NPS was rated the highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
o9 Solutions, Inc. Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of o9 Solutions, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
o9 Solutions, Inc. Customer Loyalty Score by Gender
o9 Solutions, Inc.'s Customer Loyalty score was rated 78 by both Female and Male customers on Comparably.
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Male
78%
Yes
Female
78%
Yes
o9 Solutions, Inc. Customer Loyalty Score by Ethnicity
o9 Solutions, Inc.'s Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of o9 Solutions, Inc..
55
out of 100
Caucasian
82
out of 100
Asian or Pacific Islander
o9 Solutions, Inc. Customer Loyalty Score by Age
o9 Solutions, Inc.'s Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
o9 Solutions, Inc. Customer Loyalty Score by Usage
o9 Solutions, Inc.'s Customer Loyalty score was rated the highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
o9 Solutions, Inc. Customer Loyalty Score by Industry
o9 Solutions, Inc.'s Customer Loyalty score was rated 82% by Tech industry customers.
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o9 Solutions, Inc. Product Quality
3.7/5
o9 Solutions, Inc. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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o9 Solutions, Inc. Product Information
o9 Solutions, Inc.’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated o9 Solutions, Inc.'s product the highest.
- Website
- http://o9solutions.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into o9 Solutions, Inc. Product Quality
o9 Solutions, Inc.'s Product Quality score was rated highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and rated lowest by customers who have used o9 Solutions, Inc.'s products/services for 5 to 10 Years.
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Ranked o9 Solutions, Inc. Product Quality the Highest
Ranked o9 Solutions, Inc. Product Quality the Lowest
o9 Solutions, Inc. Product Quality Score by Gender
Male customers rated o9 Solutions, Inc.'s Product Quality score 0.4 stars higher than Female customers.
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Male
3.9/5
Female
3.5/5
o9 Solutions, Inc. Product Quality Score by Ethnicity
o9 Solutions, Inc.'s Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of o9 Solutions, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
o9 Solutions, Inc. Product Quality Score by Age
o9 Solutions, Inc.'s Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of o9 Solutions, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.9 | 46-50 | 3.9 |
51-55 4.6 | 51-55 | 4.6 |
o9 Solutions, Inc. Product Quality Score by Usage
o9 Solutions, Inc.'s Product Quality score was rated the highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
o9 Solutions, Inc. Product Quality Score by Industry
o9 Solutions, Inc.'s Product Quality score was rated 3.9 stars by Tech industry customers.
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o9 Solutions, Inc. Pricing
o9 Solutions, Inc. ROI & Value For Money
3.6/5
o9 Solutions, Inc. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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o9 Solutions, Inc. Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into o9 Solutions, Inc. ROI
o9 Solutions, Inc.'s ROI score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
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Ranked o9 Solutions, Inc. ROI the Highest
Ranked o9 Solutions, Inc. ROI the Lowest
o9 Solutions, Inc. ROI Score by Gender
Male customers rated o9 Solutions, Inc.'s ROI score 0.8 stars higher than Female customers.
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Male
3.9/5
Female
3.1/5
o9 Solutions, Inc. ROI Score by Ethnicity
o9 Solutions, Inc.'s ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of o9 Solutions, Inc..
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
o9 Solutions, Inc. ROI Score by Age
o9 Solutions, Inc.'s ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of o9 Solutions, Inc..
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.9 | 46-50 | 2.9 |
51-55 4.6 | 51-55 | 4.6 |
o9 Solutions, Inc. ROI Score by Usage
o9 Solutions, Inc.'s ROI score was rated the highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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o9 Solutions, Inc. ROI Score by Industry
o9 Solutions, Inc.'s ROI score was rated 3.3 stars by Tech industry customers.
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o9 Solutions, Inc. Customer Satisfaction (CSAT)
o9 Solutions, Inc. Customer Satisfaction (CSAT) Score
68 / 100
o9 Solutions, Inc. has an overall Customer Satisfaction score of 68 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
39%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
13%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into o9 Solutions, Inc. Customer Satisfaction
o9 Solutions, Inc.'s Customer Satisfaction score was rated highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked o9 Solutions, Inc. Customer Satisfaction the Highest
Ranked o9 Solutions, Inc. Customer Satisfaction the Lowest
o9 Solutions, Inc. Customer Satisfaction Score by Gender
o9 Solutions, Inc.'s Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
o9 Solutions, Inc. Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
o9 Solutions, Inc. Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
o9 Solutions, Inc. Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of o9 Solutions, Inc..
100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
o9 Solutions, Inc. Customer Satisfaction Score by Age
o9 Solutions, Inc.'s Customer Satisfaction score was rated 100 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 100% |
o9 Solutions, Inc. Customer Satisfaction Score by Usage
o9 Solutions, Inc.'s Customer Satisfaction score was rated 100 points by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years.
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o9 Solutions, Inc. Customer Satisfaction Score by Industry
o9 Solutions, Inc.'s Customer Satisfaction score was rated 67 points by Tech industry customers.
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}o9 Solutions, Inc. Customer Service
3.7/5
o9 Solutions, Inc. has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About o9 Solutions, Inc.'s Customer Service
Address
1501 Lyndon B Johnson Fwy Suite 140, Dallas, TX 75234
Website
http://o9solutions.com/
o9 Solutions, Inc.'s Social Links
Quick Insights into o9 Solutions, Inc. Customer Service
o9 Solutions, Inc.'s Customer Service score was rated highest by customers ages 51-55, and rated lowest by Caucasian customers.
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Ranked o9 Solutions, Inc. Customer Service the Highest
Ranked o9 Solutions, Inc. Customer Service the Lowest
o9 Solutions, Inc. Customer Service Score by Gender
Male customers rated o9 Solutions, Inc.'s Customer Service score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
o9 Solutions, Inc. Customer Service Score by Ethnicity
o9 Solutions, Inc.'s Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of o9 Solutions, Inc..
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
o9 Solutions, Inc. Customer Service Score by Age
o9 Solutions, Inc.'s Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of o9 Solutions, Inc..
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.2 | 46-50 | 3.2 |
51-55 4.6 | 51-55 | 4.6 |
o9 Solutions, Inc. Customer Service Score by Usage
o9 Solutions, Inc.'s Customer Service score was rated the highest by customers who have used o9 Solutions, Inc.'s products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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o9 Solutions, Inc. Customer Service Score by Industry
o9 Solutions, Inc.'s Customer Service score was rated 3.6 stars by Tech industry customers.
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o9 Solutions, Inc. as an Employer
3.6/5
o9 Solutions, Inc. has a 3.6/5 stars for its overall company culture rated by their employees
top
30%
CEO of o9 Solutions, Inc.
In the Top 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
o9 Solutions, Inc. scored a 4 for Net Promoter Score and a 2 for Employee Net Promoter Score. NPS gauges how likely a customer of o9 Solutions, Inc. would recommend the brand to a friend. ENPS measures how likely o9 Solutions, Inc. employees would recommend working at o9 Solutions, Inc. to a friend.
Net Promoter Score
4
NPS Score
| 41% | Promoters |
|---|---|
| 22% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
2
eNPS Score
| 43% | Promoters |
|---|---|
| 16% | Passive |
| 41% | Detractors |
